How to Contact Us

Need help? Contact Resolver Support by phone, email, or support ticket. For complete details on the support we offer, including support coverage and service level targets, see the Customer Service section.

Availability

Our regular business hours by region are:

  • New Zealand, Australia & The Pacific: 9:00 am Monday to 11:00 am Saturday - NZ Time
  • UK, Europe, Middle East & Africa: 7:00 pm Sunday to 11:00 pm Friday - British Time
  • Americas: 2:00 pm Sunday to 6:00 pm Friday - Eastern Time
The above hours may be subject to change due to statutory holidays across regional teams.

Channels

Support can be contacted via:

  • Online: Create a ticket
  • Email: support@resolver.com
  • Phone:
    • New Zealand, Australia & the Pacific+61 (3) 84004511

    • UK, Europe, Middle East & Africa: +44 (20) 38840100

    • Americas: 1-877-776-2995 or 1-646-367-2086

Customers with Professional and Enterprise editions also receive emergency after-hours support for assistance with urgent issues. The emergency after-hours support number is provided to authorized contacts on production go-live.

Response Targets

For details on expected response times and severity levels, see the Service Level Targets page.