How to Contact Us

Need help? Contact Resolver Support by phone, email, or support ticket. For complete details on the support we offer, including support coverage and service level targets, see the Customer Service section.

Channels

Resolver Support can be contacted via:

Resolver Support - Phone Numbers & Hours of Operation*:

New Zealand, Australia & the Pacific: +61 (3) 84004511: 

9:00 am Monday to 11:00 am Saturday (NZ Time)

UK, Europe, Middle East & Africa: +44 (20) 38840100: 

7:00 pm Sunday to 11:00 pm Friday (British Time)

Americas: 1-877-776-2995 or 1-646-367-2086: 

2:00 pm Sunday to 6:00 pm Friday (Eastern Time)

* Statutory holidays across regional teams may impact these support hours listed above.

Customers with Professional and Enterprise editions can benefit from emergency after-hours support for urgent issues. Authorized contacts receive the emergency after-hours support number on production go-live.

Response Targets

For details on expected response times and severity levels, see the Service Level Targets page.