Incident Owner Email Notifications

The following email notifications are sent to users in the Incident Owner user group: 

  • Incident Open Notification: Triggered when an incident has been completed by the Incident Screener. An incident open email notification. 
  • Task Assignment: Triggered when an incident task has been created and assigned to an incident owner. A task assignment email notification. 
  • Task Overdue: Sent to the incident owner when a task has not been completed and is past its due date. This notification will be sent every day until the task is marked complete. 
    A task overdue email notification.
  • Review Returned: Triggered when an Incident is returned by a Reviewer for more information.A review returned email notification.