The Officers panel lists all on-duty officers and allows you to set their states and locations, reset alerts, and take officers on or off duty.
To open Officers in a floating panel, click Officers in the ribbon.
Clicking on any of these columns (except Image, Map, or Device) will arrange the officers alphabetically by the information contained in those columns. You can also show or hide the columns by right-clicking a column, then selecting or de-selecting the checkboxes that represent the columns. These columns in this panel include:
- Team: The officer’s assigned team. Officers are assigned to teams when they’re brought on duty.
- Image: An uploaded image of the officer. If no image has been uploaded to the officer’s profile by your administrator, the icon will appear in this column.
- Officer: The officer’s name.
- Call Sign: The code assigned to the officer. Call signs are assigned to officers as they’re brought on duty.
Status: The status of the officer (e.g. Available, Assigned, Busy, Break).
Time Elapsed: The amount of time an officer has been in their current status. Hovering your cursor over this column icon will reveal the Officer Alerts Details window. In this window, the Status column displays the alert criteria, Planned indicates the time allowed, End Time is when the alert is due to expire or the time it expired, and the +/- column indicates the time left or how much time has passed since the alert expired. If no officer alert has been created for the officer’s current status, this column will display a timer only.
- Dispatch: The dispatch number of an assigned dispatch. If the officer hasn’t been assigned a dispatch, this column will be blank.
Map: If the icon appears in this column, the officer’s last known location is a location is a saved location in Dispatch. Clicking this icon will open a map that is focused on the officer’s location.
Last Known Location: Displays the last known location of the officer. This can be set by a dispatcher by clicking Set Location in the panel.
Device: If the officer is using the Officer Mobile app, the icon will appear in this column.
You can also perform additional tasks by clicking the icons that appear throughout the panel. If you need to select multiple officers to perform bulk actions (e.g. setting the state for multiple officers), you can do so by holding down the Ctrl or Shift key, selecting the officers, then clicking the appropriate icon. These icons include:
Allows you to choose the status of the selected officer (e.g. Available, Break, Busy, etc.).
Allows you to select a saved location for an officer by entering a search term or by clicking the icon to select a location from the map. After selecting a location, the map icon will appear in the Map column and the selected location will appear in the Last Known Location column. If an officer is using Officer Mobile and location tracking is enabled on their mobile device, that officer’s location pin on the Map panel will be determined by their current GPS coordinates, however, the Last Known Location column will continue to show the last location selected by a dispatcher.
Resets the timer or officer alert 00:00:00 in the Time Elapsed column.
Opens the Bring On Duty window where you can select which officers to bring on duty then choose their teams and call signs. You can also take officers off duty from this window. Officers can also bring themselves on duty using Officer Mobile, but you may take them off duty at any time.
Takes an officer off duty. If that officer is assigned to a task, the task’s status will revert to Unassigned. Officers can also take themselves off duty using Officer Mobile, but you may bring them back on duty at any time.
Appears on the far right of the panel. Clicking this icon will reveal the panel’s filter options, including Team and Officer State. Click the arrow icon again to close the filter options.
Appears next to an officer’s name to indicate the officer has been assigned to one or more tasks. Clicking this icon will reveal those tasks and allow you to change the task status.
Changes an officer’s status on a task from Assigned to On Route. This icon appears after clicking the icon next to an officer’s name then selecting an Assigned task.
Changes an officer’s status on a task from On Route to On Scene. This icon appears after clicking the icon next to an officer’s name then selecting an On Route task.
Changes a task status to Cleared on an Assigned, On Route, or On Scene task. This icon appears after clicking the icon next to an officer’s name then selecting a task.
Suspends a started task and creates a duplicate task to be completed by the same officer. This function is used when an officer must divert his or her attention away from a task that was already started. This icon appears after clicking the icon next to the officer’s name then selecting a task with an On Route or On Scene status.
Allows you to select a new officer to a previously assigned task. This icon appears after clicking the icon next to an assigned officer, then clicking the officer’s Assigned task.
Rearranges an officer task by moving a selected task up in the list. This icon appears after clicking the icon next to an officer’s name to reveal the tasks then selecting one task in a group of two or more.
Rearranges an officer task by moving a selected task down in the list. This icon appears only after clicking the icon next to an officer’s name reveal the tasks then selecting one task in a group of two or more.
When auto-focus is enabled, clicking an officer task in the Dispatches panel, an officer on the Map, or a task on the map will automatically select the associated officer in the panel. This icon appears greyed out when auto-focus is disabled.
Allows you to choose if the panel is floating, dockable, or hidden. Selecting Auto Hide will hide the panel until your cursor hovers over a newly created tab at the left of the window. This icon appears at the top right of the panel.
Closes the panel.