Edit or Delete a User Group


An Administrator can make changes to a User Group or delete a User Group from the system. A User Group organizes system users into specific groups based on their organizational role (e.g., Employee, Management, etc.). Adding users to a User Group allows an Administrator to assign multiple users within a User Group to a Role by assigning the User Group to a Role instead of manually assigning a Role to each user.

If your organization uses LDAP, adding or removing users on a User Group will need to be done from LDAP. If changes are made in Resolver, any changes will revert during the next LDAP sync.

User Account Requirements

The user account you use to log into Resolver must have Administrator permission to access the Admin Overview screen.

Related Information/Setup

Please follow the link below for more information regarding User Groups.

Please follow the link below for more information regarding LPAD.


  1. From the Home screen, click the System icon.

System Icon

  1. From the Admin Overview screen, click the User Groups tile under the People section.

User Groups Tile

  1. From the Admin: User Groups screen, enter a User Group Name or keyword in the Search field or scroll down until you locate the correct User Group.

Search Field

  1. Click a User Group to open the Admin: Edit User Group screen.

Admin: Edit User Group Screen

Editing a User Group

  1. From the Admin: Edit User Groups screen, click the Edit icon to edit the User Group's Name and Description fields.

Edit Icon

  1. Enter a User's name in the Users field and click the user's name from the drop-down list. Continue adding more users as required.
  2. Click the +Add Selected button to add the selected user to the User Group.

Users who are currently logged in when they are added to a user group will need to log out and then log back in before the changes are applied.

+Add Selected Button

  1. Click the Delete icon to delete a user from the User Group.

Delete Icon

  1. A Confirmation pop-up will appear.
  2. Click the Yes button to remove the user from the User Group. 

Confirmation Pop-up

Deleting a User Group

  1. From the Admin: Edit User Group screen, scroll to the bottom of the screen and select the Delete button.

Delete Button

  1. A Confirmation pop-up will appear.
  2. Click the Yes button to delete the User Group from the system.

Yes Button