Create a Dispatch

Once a dispatch is created, it’ll be assigned a number and appear in the Dispatches panel.

To view your most recently created dispatches at the top of the Dispatches panel, click the Reported Time column to arrange the dispatches by newest to oldest. To arrange by oldest to newest, click the Reported Time column again.

To create a new dispatch:

  1. Click  Create in the ribbon.

  2. Select a work zone from the Work Zone dropdown menu. 
    Work zones, created by your administrator, refer to the general area where a dispatch is occurring and will affect which team of officers can respond to the dispatch.
  3. Optional: Enter search criteria in the Template field. If created by your administrator, templates will pre-populate certain fields in the panel. 
    If the selected template includes a default call sign, the on-duty officer with that call sign will be automatically assigned to any tasks on the dispatch. For more details, see the Default Call Sign article.
  4. Select a call category (e.g. Security Response, Emergency, Property, etc.) using one of the following methods:

    1. Enter search criteria in the Call Category field;

    2. Enter the call category (activity type) abbreviation in the Call Category field. These abbreviations are created by an administrator in Command Center; or

    3. Use the dropdown menu to select a call category.

  5. Use the additional two dropdown menus in the Call Category section to select sub-call categories, if available. The last selection made in these dropdown menus will automatically populate the Call Category field.The Call Category section.

  6. Select a priority (e.g. High, Medium, Low) from the Priority dropdown menu if a priority wasn’t automatically selected with the call category or if you want to overwrite this selection.
  7. Optional: Select a call source (e.g. Alarm, Phone Call, Email, etc.) from the Call Source dropdown menu.

  8. Optional: Enter search criteria in the Initiated By Person field to locate the person record for the individual who provided the initial dispatch information. To Quick Add a person record (which will be saved in Command Center as a Person object):

    1. Click the  icon in the Initiated By Person field.
    2. Enter the person’s name in First Name and Last Name fields.
    3. Optional: Enter or select additional information in the Gender, Email Address, and Phone Number fields.
    4. Click Add.
  9. Optional: Enter a phone number for the person who provided the initial dispatch information in the Contact Number field.
  10. Enter a location in the Location section by choosing one of the following methods (if you need to select an indoor location point, see step 11):

    • Enter search criteria in the Search locations field, then select the location from the search results;
    • Click a pin on the map to select that location; or
    • Create a new temporary location by clicking a global address from the search results (if enabled) or the  icon in the Search locations field, clicking a location on the map to place a pin, then entering a name in the Location name field (formerly the Search locations field). You will not be able to create temporary locations unless you have the appropriate permissions in your profile.
      Before creating a new location, see Quick Add Temporary Locations for important information. 
      A new location pin after clicking the plus icon in the Search locations field.
      If you selected a default location in your account settings, that location will be selected in the Location field by default. 
  11. To select an indoor location point, choose one of the following methods:

    • Enter search terms to locate the exact indoor location point in the Search locations field, then click to select that location from the search results; orEnter search terms in the Search locations field to select an indoor location point.
    • From the map or using the Search locations field:

      1. Open a location with indoor location points.
      2. Click Indoor Location Points at the bottom right of the map. 
      3. Click the  pin(s) to open an indoor location, then double-click the image to place a temporary pin () to select the indoor location and indicate the exact location of the dispatch.
        Temporary pins appear as an  icon for dispatchers when viewing the indoor location through the Map panel (the color of the icon is determined by the dispatch’s priority color, if any). A temporary pin placed on an indoor location point image.
        Return to previous location points by clicking the blue tabs at the top-right or the  icon at the top left to return to the map
  12. Optional: Enter a description of the dispatch in the Description field. 
  13. Optional: Enter notes about the dispatch in the Initial Notes field. Any information entered in this field will generate an initial message in the dispatch conversation.
  14. Optional: To add officer tasks:
    1. Click  Add Officer Tasks to reveal the Dispatch Tasks section.The Dispatch Tasks section of the Create Dispatch window. This section appears after clicking Add Officer Tasks.

    2. Enter a description in the Task Description field.
    3. Optional: Enter search criteria in the Assign Tasks To field to search for the officer you want to assign the task to.

    4. Select a location by using one of the following methods:

      • Enter search criteria in the Search locations field, then select the location from the search results;
      • Click the  icon, then click a location pin on the map to select that location; or
      • Create a new location by clicking the  icon then entering search criteria to select a global address from the map (if enabled) or clicking the  icon in the Search location field, clicking a location on the map to place a pin, then entering a name in the Location name field (formerly the Search locations field).
        Before creating a new location, see Quick Add Temporary Locations for important information. 
    5. Repeat steps a-d to create more officer tasks as needed.
      There are several other ways you can create officer tasks. See Tasks for additional methods.
  15. Click .The Create Dispatch panel with dispatch information entered and an indoor location point selected.