Required Domains and Ports for Resolver Functionality and Network Access

New Users

Before your Resolver software implementation goes live, ensure your IT Admin Team add the domain names in the Required Domain table below to your network-approved sites list. Doing this pre-work ensures your teams will have full functionality. This network may take days or weeks to complete (especially in a larger enterprise environment).


Existing Users

Ensure that your IT Admin Team has added the Domain below to your network-approved sites list. Adding these domains will ensure our software works correctly for all your Resolver® Administrators and End-Users.


Required Domains

Domain Name
Purpose

https://resolver-core-<ENV>-file-service-<SHARD>.s3.amazonaws.com  

Note:
In most cases, the <SHARD> value will equal 1. Customers that use a dedicated database option must contact support for their <SHARD> value.

https://resolver-core-<ENV>-temp.s3.amazonaws.com

https://resolver-core-<ENV>-upload.s3.amazonaws.com 

  • File attachments, uploads, and downloads
  • Imports and exports, including Reports and PDFs

*.resolver.com

  • Main site content

https://maps.googleapis.com

https://maps.gstatic.com

  • Map Displays
  • Geographic Information
  • Location Data

https://help.resolver.com


  • Help Center Documentation

productboard.com, *.productboard.com

  • Resolver Idea Portal (provides a platform to share feedback)

https://cdn.pendo.io


  • Announcement Banners
  • Maintenance Notifications
  • Updated Notifications

AWS <ENV> 

For the AWS domain names above (e.g., the amazonaws.com domains), substitute the word <ENV> with a value from the AWS <ENV> table below based on the region.

Environment
<ENV>

Sandbox Canada

sandbox-sandbox

Sandbox U.S.A.

sand-sandbox-us

Demo Environment

sandbox-demo

Resolver Canada

prod-ca

Resolver U.S.A.

prod-us

Resolver EU

prod-eu

Resolver UK

prod-uk

Resolver Australia

prod-au


Port Requirements

Organizations that restrict Internet traffic must whitelist the outbound ports below for Resolver to function properly. Command Center user must whitelist a set of additional ports. Please see the Port Requirements for Command Center article for further information.

Outbound

The list below shows Resolver's outbound URLs and ports based on region. It's recommended that you whitelist Sandbox, Canada, and your organization's regional environment (if different from Canada).

Region
URL
Port
Sandboxsandbox.resolver.com443
Canadacore.resolver.com443
U.S.A.us.core.resolver.com443
Europeeu.core.resolver.com443
United Kingdomuk.core.resolver.com443
Australiaau.core.resolver.com443