Some organizations restrict what websites are accessible within their company’s network. Before your Resolver Core software implementation goes live, make sure your IT administrators have added the domain names below to your network infrastructure’s approved sites list.
Doing this essential pre-work ensures your teams will have full Core functionality from Day One! Depending on your own company’s policies and processes, this firewall configuration on your network may take days, or even weeks (especially in a larger enterprise environment).
Are you an existing customer? If you haven’t already done so, share these domain names below with your IT admin team to ensure our software works correctly for all your Core administrators and application end users.
File attachment uploads and downloads
Import and exports including Report and PDF exports
Main site content
Map display, geographic, and location data
Help center documentation
Announcement banners, including maintenance and upgrade notifications
For emergency after-hours support, customers must contact our Emergency After-hours Support line. Tickets submitted via our Support email or Support Portal will be reviewed during regular business hours.