Required Domains for Resolver Functionality and Network Access

Some organizations restrict what websites are accessible within their company’s network. Before your Resolver software implementation goes live, make sure your IT administrators have added the domain names below to your network infrastructure’s approved sites list. 

Doing this essential pre-work ensures your teams will have full functionality from Day One! Depending on your own company’s policies and processes, this firewall configuration on your network may take days, or even weeks (especially in a larger enterprise environment).

Are you an existing customer? If you haven’t already done so, share these domain names below with your IT admin team to ensure our software works correctly for all your Resolver administrators and application end users.

Domain Name

Purpose(s)

https://resolver-core-<ENV>-file-service.s3.amazonaws.com  
 
https://resolver-core-<ENV>-temp.s3.amazonaws.com 

File attachment uploads and downloads


Import and exports including Report and PDF exports

*.resolver.com 

Main site content

https://geocoder.ls.hereapi.com 

https://base.maps.ls.hereapi.com 

https://reverse.geocoder.ls.hereapi.com 

https://autocomplete.geocoder.ls.hereapi.com 

Map display, geographic, and location data



https://help.resolver.com

Help center documentation

productboard.com, *.productboard.com
Resolver Idea Portal for sharing product feedback in-app

https://cdn.pendo.io


Announcement banners, including maintenance and upgrade notifications


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For the first two domain names above (i.e., the amazonaws.com domains), substitute the word <ENV> with the appropriate value from this below table, based on the region your site is in.


Environment

<ENV>

Sandbox CA

sandbox-sandbox

Sandbox US

sandbox-sandbox-us

Demo

sandbox-demo

Core CA

prod-ca

Core US

prod-us

Core EU

prod-eu

Core UK

prod-uk

Core AU

prod-au


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For emergency after-hours support, customers must contact our Emergency After-hours Support line. Tickets submitted via our Support email or Support Portal will be reviewed during regular business hours.