Important Info About This Guide

This guide covers the out-of-the-box components and settings for Command Center administrators. Depending on your organization's implementation, your user permissions, and any additional apps or modules your organization may have purchased, your version of Command Center may differ from the configurations and processes described in this guide.

Instructions on creating new Dispatch and Command Center users are provided; however, this guide does not include information for end-users or instructions for Dispatch users or admins. For more information, see the Command Center Administrator's Guide and the Dispatch guides.

Before getting started, both admins and end-users should review the following sections:

  • Command Center Introduction: Includes system requirements, an overview of Command Center and its modules, and info on your data region, My Tasks, and Quick Add.
  • About Command Center: Includes an overview of the typical Command Center process when a call is received, the user interface, user groups, and the data used and collected in the app (object types, fields, comments, etc.).
  • Command Center Login: Login and logout instructions and password requirements.