Incident Management User's Guide

A guide to using Resolver's Incident Management app. Click this link to download a full PDF version of the guide.

Incident Management Introduction

An introduction to Resolver Incident Management.

Incident Management Training Tools

This category contains video training specific to your user group, job aids, and hands-on practice exercises.

Log into Incident Management

Logging in to Incident Management.

Search Incident Management

Using the search tool to search the Incident Management app by keyword(s), object type(s), or both.

User Groups in Incident Management

An overview of the user groups available in Incident Management and the actions these users can perform.

Emails in Incident Management

Emails sent from Incident Management to different user groups.

Portal Access in Incident Management

An overview of the rights and abilities of Portal Access users in Resolver Incident Management.

Incident Screener

Using Incident Management to create and triage incidents as an incident screener.

Incident Owner

Using Incident Management to manage incidents as an Incident Owner.

Incident Investigator

Managing investigations in Resolver Incident Management.

Incident Supervisor

Working in the Incident Management app as an incident supervisor.

Case Management

Managing cases in Resolver's Incident Management app.

Incident Management Administrator

Learn about the Incident Management Administrator user group in Resolver's Incident Management app.

Administrator in Incident Management

Managing the Incident Management Library as an Incident Management administrator.

Core Administrator

Learn about the Core Administrator role in Incident Management.

Reports in Incident Management

Learn about the reports available in your Incident Management app.

Incident Form Comments

About the comments feature on incident records where you can leave comments, tag other users in comments, or mark your comments as resolved.

Incident Management Glossary

Glossary of key terms used throughout the Incident Management guide.