Release information by version, including release notes and release overviews.
An introduction to Resolver Incident Management.
This category contains video training specific to your user group, job aids, and hands-on practice exercises.
Logging in to Incident Management.
Using the search tool to search the Incident Management app by keyword(s), object type(s), or both.
An overview of the user groups available in Incident Management and the actions these users can perform.
Emails sent from Incident Management to different user groups.
An overview of the rights and abilities of Portal Access users in Resolver Incident Management.
Information about the Confidential Portal Core application that allows for the confidential submission of sensitive information during incident management.
Using Incident Management to create and triage incidents as an incident screener.
Using Incident Management to manage incidents as an Incident Owner.
Managing investigations in Resolver Incident Management.
Working in the Incident Management app as an incident supervisor.
Managing cases in Resolver's Incident Management app.
Brief orientation and feature videos related to Resolver Incident Management.
Learn about the Administrator (Incident Management) user group in Resolver's Incident Management app.
Learn about the Core Administrator role in Incident Management.
Learn about the reports available in your Incident Management app.
About the comments feature on incident records where you can leave comments, tag other users in comments, or mark your comments as resolved.
Glossary of key terms used throughout the Incident Management guide.