Project Roles | Resolver Knowledge Base

Resolver's Project Roles:

Role	Responsibility
Consultant Lead	Increase efficiencies and act as a primary point of contact. Maintain high customer satisfaction by delivering consistent results, managing the budget, and providing regular communication. Manage the change control process to deliver business objectives. Configure the Application based on expert knowledge of industry and product best practices. Identify gaps and recommend appropriate solutions.
Solutions Consultant	Configure the Application based on expert knowledge of industry and product best practices. Facilitate client learning and provide training. Identify gaps and recommend appropriate solutions.
Solutions Architect	Provide best practices guidance as needed. Provide an overall review of design and configuration based on best practices.
Project Manager	Increase efficiencies and act as a primary point of contact. Maintains high customer satisfaction by delivering consistent results, managing budget and project schedule, and providing regular communication. Manage the change control process to deliver business objective migration.
Migration and Integration Leads	Work with the Project Manager/Consultant Lead to schedule and prioritize the migration and integration. Consult migration and integration data mapping based on best practices to meet customer needs. Lead and execute all migration and tasks unrelated to configuration within the Resolver platform.

Role	Responsibility
Project Lead	Acts as a primary point of contact for the Customer team. Ensures the Customer team has the necessary resources and support to execute effectively. Maintain and agree upon an updated project plan with all project activities. Obtain and provide information, data, decisions, and approvals within a reasonable time as requested by Resolver. Help resolve project issues and escalate issues within the Customer team. Work to administer the Project Change Management process. Take attendance at all project status calls.
Business/Technical SME	Discuss and provide business and functional requirements in workshop sessions with the Resolver team as needed. Provides feedback, approval, and sign-off as requested. Provides reasonable and timely assistance as required for Resolver to complete its activities.

Role

Responsibility

Project Lead

Acts as a primary point of contact for the Customer team.
Ensures the Customer team has the necessary resources and support to execute effectively.
Maintain and agree upon an updated project plan with all project activities.
Obtain and provide information, data, decisions, and approvals within a reasonable time as requested by Resolver.
Help resolve project issues and escalate issues within the Customer team.
Work to administer the Project Change Management process.
Take attendance at all project status calls.

Business/Technical SME

Discuss and provide business and functional requirements in workshop sessions with the Resolver team as needed.
Provides feedback, approval, and sign-off as requested.
Provides reasonable and timely assistance as required for Resolver to complete its activities.