Installing the C-CURE Connector & Plugin


Before starting the Installation process, please contact support to obtain the required Connect-CCURE RTO package and to receive further assistance with the installation.

Resolver Connect® allows you to use a C-CURE Connector and Plugin to pull data from the Software House® system and send the data to Resolver Dispatch®, sharing data between the two platforms.

Installing a C-CURE Connector and Plugin

Before installing the C-CURE Connect and Plugin, customers must contact Software House to update their C-CURE 9000 license to include the Resolver - CCURE9000 - Integration. The update procedure is the same procedure for adding other options or to update a site license. 

Before installing the C-CURE Connector and Plugin, log in to Resolver Connect using a Dispatch Administrator account. A Dispatch Administrator account will have the Access Connect radio button enabled.

Connect Access Radio Button

Resolver recommends installing the C-CURE Connector and Plugin on the C-CURE source server. The Connector will require a standalone server If outbound connections are not possible.

You will need access to PowerShell and SQL Server Management Studio to run commands and queries related to the installation.

  1. Navigate to the network location that houses the Connect-CCURE RTO package.
  2. Click on the Connect-CCURE RTO package and copy the InsertLicense PowerShell script.

InsertLicense Script

  1. Navigate and open PowerShell on the connected PC or server and paste the InsertLicense script on the command line.

Ensure that your user has Administration user account privileges before running the InsertLicense script.

  1. Press the Enter key to run the script.
  2. Navigate and open SQL Server Management Studio on the connected PC or server.
  3. Query the ACVAudit database using the select * from Audiolog command to verify that the InsertLicense script was successfully added to the C-CURE database.
  4. If successful, the Results section will return a log entry listing information about the InsertLicense script:
    • ServerUTC: year, date, and time the script was run.
    • PrimaryObjectName: Resolver – CCURE90000- Integration.

Query Results

  1.  Query the ACVSCore Database using select * from dbo.LicenseOption to verify that the license was successfully added to the database. If successful, the Results section will have an entry in the table for ObjectID = 5000, Name = Resolver - CCURE9000 - Integration.

Resolver - CCURE9000 - Integration

  1.  Restart the CrossFire services for the license to take effect.
  2. Navigate back to the Connector-CCURE RTO package network location and copy the contents from the CCURE cCnnector Strongly Signed folder.
  3. Navigate to the CCURE server components folder C:\Program Files (x86)\Tyco\CrossFire\ServerComponents and paste the contents from the CCURE cCnnector Strongly Signed folder into the CCURE folder.

Register the C-CURE Connector

Registering the C-CURE Connector will create a Connector ID.

  1. Open Resolver Connect by logging into Resolver.
  2. From the Resolver Home screen, select the Command Center link from the Home drop-down list.

Home screen Drop-Down List

  1. From the Command Center screen, click on the Launch Connect link on the Menu Bar.

Launch Connect Link

  1. From the Resolver Connect Home screen, click on the REGISTER CONNECTOR button.

Register Connector Button

  1. Enter a connector name in the Connector Alias field and click the Save button.

Register Connector Screen

  1. The Register Connector screen will appear, listing the newly registered connector.
  2. Copy the C-CURE Connector ID.

Registered C-CURE Connector

Preparing the JSON Files

Before editing the appsettings.json file, you must register the C-CURE Connector and copy the Connector ID.

  1. Navigate to the server components location C:\Program Files (x86)\Tyco\CrossFire\ServerComponents.
  2. Locate the CCureConnectorConfig.json file. 
  3. Right-click the CCureConnectorConfig.json file and select Open with from the pop-up menu. If Notepad is not in the recent section, select the Choose another app link and select Notepad
  4. Locate the ConnectorID tag and copy and paste the new Connector ID between the quotation marks after the ConnectorID tag.
  5. Edit the connect the URL with the connect endpoint received from DevOps on the CoreDispatch service stack.
  6. Provide DevOps with the ConnectorID so they can update the Services config with it. 
  7. Save the config file. 

CCureConectorConfig File

Run the installutil Command

  1. Navigate to the CCURE server components folder C:\Program Files (x86)\Tyco\CrossFire\ServerComponents. Locate and click the Command Prompt to open the application.
  2. From the Command Line, run the installutil command for the Plugin location c:\windows\\framework\v4.0.30319\installutil.exe Resolver.Connect.Connectors.CCurePlugin.exe.

Command Prompt – installutil Command

  1. When the command is finished running, click the x button in the top right-hand corner to close the Command Prompt.

Confirming the C-CURE Connector and Plugin Installation

  1. Navigate and open Windows Services by entering Services in the Windows Search field on the Taskbar and pressing the Enter key.

Windows Services

  1. From the Services screen, scroll until you find the Resolver CCure Plugin Service item.

Resolver CCure Plugin Service

  1. Right-click the Resolver CCure plugin service item and select Start from the pop-up menu.

Start Link on Pop-Up Menu

  1. Log back into Resolver Connect.
  2. A Circle icon will appear in the C-CURE Connector’s Status field, which indicates the following depending on the circle’s color:
    • Green Circle: The C-CURE Connector is running.
    • Yellow Circle: The C-CURE Connector is running, but configuration errors exist.
    • Red Circle: The C-CURE Connector is not running.

See the Connect User Guide for further information regarding generating, registering, device configuration, or creating rules.