---

Overview

Before starting the Installation process, please contact support to obtain the required Connect-CCURE RTO package and to receive further assistance with the installation.

Resolver Connect^® allows you to use a C-CURE Connector and Plugin to pull data from the Software House^® system and send the data to Resolver Dispatch^®, sharing data between the two platforms.

---

System Requirements

The following system requirements must be installed before connecting the CCure Connector:

• CCure 3.0
• victorwebservice

---

Installing a C-CURE Connector and Plugin

Before installing the C-CURE Connect and Plugin, customers must contact Software House to update their C-CURE 9000 license to include the Resolver - CCURE9000 - Integration. The update procedure is the same procedure for adding other options or to update a site license. 

Before installing the C-CURE Connector and Plugin, log in to Resolver Connect using a Dispatch Administrator account. A Dispatch Administrator account will have the Access Connect radio button enabled.

Connect Access Radio Button

1. Navigate to the network location that houses the Connect-CCURE RTO package.
2. Run the Installer from the RTO package.
3. Navigate to the location where the files were installed and run the InsertLicence PowerShell script.
4. Navigate and open SQL Server Management Studio on the connected PC or server.
5. Query the ACVAudit database using the select * from Auditlog command to verify that the InsertLicense script was successfully added to the C-CURE database.
6. If successful, the Results section will return a log entry listing information about the InsertLicense script:
   • ServerUTC: year, date, and time the script was run.
   • PrimaryObjectName: Resolver – Command Center API - Integration.

Query Results

7.  Query the ACVSCore Database using select * from dbo.LicenseOption to verify that the license was successfully added to the database. If successful, the Results section will have an entry in the table for ObjectID = 5000, Name = Resolver - CCURE9000 - Integration.

Resolver - CCURE9000 - Integration

8.  Restart the CrossFire services for the license to take effect.

---

Register the C-CURE Connector

Registering the C-CURE Connector will create a Connector ID.

1. Open Resolver Connect by logging into Resolver.
2. From the Resolver Home screen, select the Command Center link from the Home drop-down list.

Home screen Drop-Down List

3. From the Command Center screen, click on the Launch Connect link on the Menu Bar.

Launch Connect Link

4. From the Resolver Connect Home screen, click on the REGISTER CONNECTOR button.

Register Connector Button

5. Enter a connector name in the Connector Alias field and click the Save button.

Register Connector Screen

6. The Register Connector screen will appear, listing the newly registered connector.
7. Provide DevOps with the ConnectorID so they can update the Services config with it. 
8. Copy the C-CURE Connector ID.

Registered C-CURE Connector

---

Preparing the JSON Files

Before editing the appsettings.json file, you must register the C-CURE Connector and copy the Connector ID.

1. Navigate to the location of the installed connector files, by default, the location is C:\Program Files\Resolver\Resolver CCure 3.0 Connector Service.
2. Locate the appsettings.json file. 
3. Right-click the appsettings.json file and select Open with from the pop-up menu. If Notepad is not in the recent section, select the Choose another app link and select Notepad. 
4. Locate the ConnectorID tag and copy and paste the new Connector ID between the quotation marks after the ConnectorID tag.
5. Edit the ServiceURL with the connect endpoint received from DevOps on the CoreDispatch service stack.
6. Fill out the following VictorWeb information in the config file.
   • ServiceURI
   • ServiceNotificationURI
   • ClientName
   • UserName
   • Password

VictorWeb Information

7. Save the config file. 

---

Confirming the C-CURE Connector and Plugin Installation

1. Navigate and open Windows Services by entering Services in the Windows Search field on the Taskbar and pressing the Enter key.

Windows Services

2. From the Services screen, scroll until you find the Resolver CCure 3.0 Connector Service item.

3. Right-click the Resolver CCure plugin service item and select Start from the pop-up menu.

Start Link on Pop-Up Menu

4. Log back into Resolver Connect.
5. A Circle icon will appear in the C-CURE Connector’s Status field, which indicates the following depending on the circle’s color:
   • Green Circle: The C-CURE Connector is running.
   • Yellow Circle: The C-CURE Connector is running, but configuration errors exist.
   • Red Circle: The C-CURE Connector is not running.