Overview
If a user loses access to their authenticator app (e.g. mobile phone is lost) or over-writes the account credentials accidentally (i.e. adds account for sandbox environment), an admin can reset MFA for the end user.
User Requirements
Only Administrators can enforce multi-factor authentication (MFA) on their Org.
Related Information/Setup
Please refer to the Multi-Factor Authentication Setup article for more information on setting up users with MFA.
Navigation
- From the Home screen, click the Administration icon.
Administration Icon
- From the Admin Overview screen, click the Swagger Docs tile under the Tools section.
Swagger Docs Tile
Resetting Multi-Factor Authentication
- From the Admin: Help screen, click the user topic to expand the list of endpoints and click Put /user/users/mfa/reset to open the parameters.
API Endpoint
- Click the example value to load the call into the body.
Example Value
- In the body section, replace the value 1 with the user ID. For information on how to retrieve a user ID, click here.
User ID Value
- Click the Execute button to execute the API call.
Execute Button
