Overview
The Primary Administrator will receive their login credentials from Resolver®. All other users will receive an automatic email from the Resolver Notifications <noreply@resolver.com> address with instructions on creating a password when an Administrator creates an account for you.
Tip:
If you have not received an activate profile email, please check your email folders (junk, etc.) for an email from Resolver Notifications <noreply@resolver.com>.
Example -Activate Profile Email
Note:
The login screen indicates which country your data is currently being stored in. See the Data Region article for more information.
Related Information/Setup
Single Sign-On (SSO)
If your organization is uses SSO authentication to log in, please refer to the Single Sign-On (SSO) category for further information.
Multi-factor Authentication
If multi-factor authentication (MFA) has been configured for your user, open your Authenticator App, enter the 6-digit code into the Resolver MFA screen and click the Verify button. To set up MFA for the first time or after an MFA reset, review our Multi-Factor Authentication User Setup guide.
Multi-Factor Authentication Screen
IP Authorization Control
IP authorization helps Administrators control who is accessing specific Orgs based on their IP address. It can be configured to validate all users, including SSO or users signing in with a username and password.
If IP Authorization Control is enabled, your IP address will be validated against the entries on the Org's IP allow list. If your address doesn't match any of the entries, that Org will not be accessible after login. You will see an Access Denied error after you login If you don't have access to any Orgs due to failed IP address validation.
Access Denied Login Error
Please refer to the IP Authorization category for more information, including functionality for additional login scenarios.
Please refer to the Password Requirements article for more information on the password conditions.
Logging In
- Open the email sent from noreply@resolver.com.
Example - Activate Profile Email
- Click the Activate Profile button.
Activate Profile Button
- From the Login screen, click the Create Password button.
- Enter your password in the New Password field. Your password must be at least 9 characters and contain alphanumeric characters; spaces are also permitted. Please refer to the Password Requirements article for more information on the password conditions.
- (Optional) Click the Show Password icon to confirm the password entered is correct.
- Click Set Password.
- Review the Terms of Service, then click Accept Terms. All new users must accept the Terms of Service before continuing.
- From the Password Confirmation screen, click the Login link.
- From the Login screen, enter the email address that received the create password email in the Email Address field.
- Enter your password in the Password field.
Login Screen
- Click the Login button.
Note:
If your implementation includes multiple Orgs, select the organization you’ll be working in before the homepage displays.