Troubleshoot Templated Reports Issues

Last Modified on 07/24/2025 1:52 pm EDT

Overview

Users may encounter some errors when using Templated Reports. Below is a table listing the most common Templated Reports errors with solutions.

Related Information/Setup

For more information on using Templated Reports, please refer to the Templated Reports section.

Templated Reports Troubleshooting

Error
Error Message
Troubleshooting Steps
Unmapped placeholder

"(# of unmapped placeholders) Placeholders found in Template that need to be mapped in configuration."

This message will be followed by a bullet list of all unmapped placeholders.

  • Add new variables in the relevant data series and apply mapping to unmapped placeholder(s).
Unmapped variables

"(# of unmapped variables) Variables found in configuration that need to be mapped to a Placeholder or removed."

This message will be followed by a bullet list of all unmapped variables and which data series they belong to. 

  • Remove unmapped variables or apply mapping to an unmapped placeholder.
Variable conflicts"(# of variables in conflict) are in conflict."
This message will be followed by a bullet list of all variables in conflict and which data series they belong to.
  • Update conflicting variable mapping so each variable is mapped to one unique placeholder.
Placeholder conflicts"(# of placeholders in conflict) are in conflict."
This message will be followed by a bullet list of all placeholders in conflict and which data series they belong to.
  • Update conflicting placeholder mapping so each placeholder is mapped to one unique variable.
No template found"No template uploaded. Data mappings are invalid without a template to link to."
  • Upload a template.
Repeatable block formatting issue within tables"Cannot read properties of undefined (reading 'nextSibling')."
  • Move the closing tag (e.g. {/incident}) outside any table cells. Repeatable blocks must wrap around the entire table, not be embedded within it.
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