Rules & Actions

Once the devices have been registered, the Connect administrator creates rules with certain criteria that, if met, will result in the following actions:

  • Create Alarm: Creates an alarm in Dispatch, which then appears in the Alarms panel, where dispatchers can acknowledge, escalate, or close the alarm.
  • Acknowledge: Automatically acknowledges in the connector source system that an event has occurred.
  • Close: Automatically closes the event in the connector source system.

Note that only one Create action may be selected at one time. Additionally, the Acknowledge and Close actions will vary by connector. Refer to your source system’s documentation for more information.A new rule in Connect.