The Confidential Portal is an application in the Admin User Interface that allows for the confidential submission of sensitive information. For example, an Incident Submitter wants to report something to their company but is concerned about backlash for disclosing sensitive information.
External and occasional stakeholders can access the Confidential Portal using the confidential reporting URL link provided by their Resolver Administrator or organizational partner.
When entering their contact details on a Portal form, Submitters can decide if they want to remain confidential, and Resolver will generate an alias for them. Submitters do not require direct system access and can still reply and continue the conversation using a unique email object ID, hiding the Submitter's identity.
User Account Requirements
The user account you use to log into Resolver must have Administrator permissions.
To generate a Confidential URL Link for an external stakeholder. Please refer to the Generate a Confidential Login URL article.
To create a confidential login. Please refer to the Create a Confidential Login article.