Confidential Portal Overview

Overview

The Confidential Portal is an application in the Admin User Interface that allows for the confidential submission of sensitive information. For example, an Incident Submitter wants to report something to their company but is concerned about backlash for disclosing sensitive information.

External and occasional stakeholders can access the Confidential Portal using the confidential Portal URL link provided by their Resolver Administrator or organizational partner. 

A Privacy Policy screen will appear before users can access the Confidential Portal. The Privacy Policy screen outlines that the only information we track is their IP address. All portal users will see this form, regardless of whether they remain confidential. 

Privacy Policy Screen

Note:
The Privacy Policy will automatically translate to the default language selected in the user’s browser. If using Safari, Resolver will give preference to the Safari system language setting when the combined language and region isn't available in Resolver. Click here to see a list of supported languages for translation. 

By selecting the Acknowledge button, the user is acknowledging that you read and understood the Privacy Policy found at the bottom of the screen by clicking the Privacy Policy link.

Privacy Policy Link


When entering their contact details on a Portal form, Submitters can decide if they want to remain confidential, and Resolver will generate an alias for them. Submitters do not require direct system access and can still reply and continue the conversation using a unique email object ID, hiding the Submitter's identity.

Confidential Portal


User Account Requirements

The user account you use to log into Resolver must have Administrator permissions.


Related Information/Setup

To generate a Confidential Portal URL link for an external stakeholder, please refer to the Generating a New Portal URL article

To create a Portal URL for confidential login, please refer to the Creating a Portal URL article.


Supported Languages

The Privacy Policy will automatically translate to the default language selected in the user’s browser. The list below shows which languages the Privacy Policy can be translated to.

Supported Language
Amharic
Bangla
Bemba (Zambia)
Burmese (Myanmar)
Cantonese
Catalan
Cebuano (Philippines)
Chichewa (Malawi)
Creole (Haiti)
Dutch
Filipino (Philippines)
French (Burkina Faso)
French (Canada)
German (Germany)
Hebrew
Hindi
Hungarian
Hungarian (Hungary)
Indonesian
Italian (Italy)
Japanese
Karen (Thailand/Myanmar)
Khmer (Cambodia)
Kinyarwanda
Kiswahili
Korean
Luganda (Uganda)
Malay
Mandarin
Marathi
Norwegian (Bokmål) (Norway)
Oromo
Polish
Polish (Poland)
Portuguese (Brazil)
Portuguese (Portugal)
Quechua (Ecuador)
Russian
Sinhala
Spanish (Mexico)
Swedish (Sweden)
Tagalog (Philippines)
Tamil
Ukranian