Incident Management relies on user groups to define user permissions and responsibilities in the app.
|The Core Administrator can create users only. It is not to be confused with the Administrator (Incident Management), who can view incident objects and manage library objects.|
|If your organization is synced with LDAP, any instance of adding or removing users to a user group will need to be done from LDAP itself. If made in Core, any changes could be reverted during the next LDAP sync.|
To add a user to a user group:
- Log into a user account that has access to Administration.
- Click the icon in the top bar > User Groups in the People section.
- Click a user group.
- Click the Users search field and start typing a username, then click the desired user.
- Click Add Selected.
- Click Done.