The user account you use to log into Resolver must have Administrator or the User Management or Settings Management advanced permissions to create a new user. If you are an Administrator, please refer to the Create a New User article. 

For more information on adding a user to a user group, please see the Adding a User to a User Group article.

For more information on using an alternate language setting, please see the Languages Overview article.

1. From the Home screen, click the Administration icon.

Administration Icon

2. From the Administrator Settings menu, click User Management.

   

   Administrator Settings Menu

1. From the User Management screen, click the Create User button.

   

   Create User Button

2. Enter the user’s name in the First Name and Last Name fields.

   

   First and Last Name Fields

3. Enter the user's email address in the Email field. The email address is used to:

• Receive the Resolver sign-up email containing instructions on creating a new password and signing into Resolver.
• Authenticate the user when logging in to Resolver.

Email Field

4. Advanced permission users can only create Standard Users from the User Type drop-down menu. Standard users are granted access to parts of Resolver based on their memberships and permissions.
5. (Optional): In the Account Status section, click the Enable User Access toggle switch to deactivate the user account. By default, the user account is enabled.

Account Status Toggle Switches

5. (Optional): Select a language from the Language field drop-down menu to change the system's language setting. Before you can set an alternate language setting, an Administrator needs to download a Languages CSV file from the system, map language translations to the user interface text, and upload the CSV file for use within Resolver.
6. Click the Create button to create the new user account.

   

   Create Button