Multi-Factor Authentication User Setup

Once multi-factor authentication (MFA) is enforced on an org, any user who authenticates with a username and password will be required to configure MFA prior to accessing that org.  Individual security-conscious users who authenticate with a username and password can also opt-in to MFA.  

Users are required to configure multi-factor authentication for the initial set-up and if an Admin resets MFA.


Setting up Multi-Factor Authentication (Enforced Org)

Once multi-factor authentication (MFA) is enforced on an Org, the next time users log in, the MFA set up page will be displayed.

To Set Up MFA on an Enforced Org:

  1. Log in to Resolver.

    Note: If this is an account activation, create a password prior to configuring MFA.

  2. The Multi-Factor Authenticator Setup screen will be displayed

  3. Open your Authenticator App and scan the QR code to generate the one-time passcode.

    Note: The Authenticator App is of your choosing.  If the QR code fails to scan, complete the manual setup with the code.

  4. Input the passcode into Resolver and click Verify. 
  5. A message will appear to indicate the setup was successful. 

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Setting up Multi-Factor Authentication (Opt-In)

Any user can set up multi-factor authentication (MFA) on their own account provided that they do not already authenticate with SSO.

To Opt-in and Set Up MFA:

  1. Log in to Resolver.

    Note: If this is an account activation, create a password prior to configuring MFA.

  2. Click the Icon

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  3. Click MFA Setup.

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  4. On the Multi-Factor Authentication Setup screen, click Setup MFA.

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  5. A QR code appears with instructions to complete the setup.

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  6. Open your Authenticator App and scan the QR code to generate the one-time passcode.

    Note: The Authenticator App is of your choosing.  If the QR code fails to scan, complete the manual setup with the code.

  7. Input the passcode into Resolver and click Verify.  

A message will appear to indicate the setup was successful. 

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