Once multi-factor authentication (MFA) is enforced on an org, any user who authenticates with a username and password will be required to configure MFA prior to accessing that org. Individual security-conscious users who authenticate with a username and password can also opt-in to MFA.
Users are required to configure multi-factor authentication for the initial set-up and if an Admin resets MFA. |
Setting up Multi-Factor Authentication (Enforced Org)
Once multi-factor authentication (MFA) is enforced on an Org, the next time users log in, the MFA set up page will be displayed.
To Set Up MFA on an Enforced Org:
- Log in to Resolver.
Note: If this is an account activation, create a password prior to configuring MFA.
The Multi-Factor Authenticator Setup screen will be displayed
- Open your Authenticator App and scan the QR code to generate the one-time passcode.
Note: The Authenticator App is of your choosing. If the QR code fails to scan, complete the manual setup with the code.
- Input the passcode into Resolver and click Verify.
A message will appear to indicate the setup was successful.
Setting up Multi-Factor Authentication (Opt-In)
Any user can set up multi-factor authentication (MFA) on their own account provided that they do not already authenticate with SSO.
To Opt-in and Set Up MFA:
- Log in to Resolver.
Note: If this is an account activation, create a password prior to configuring MFA.
- Click the icon.
- Click MFA Setup.
- On the Multi-Factor Authentication Setup screen, click Setup MFA.
- A QR code appears with instructions to complete the setup.
- Open your Authenticator App and scan the QR code to generate the one-time passcode.
Note: The Authenticator App is of your choosing. If the QR code fails to scan, complete the manual setup with the code.
- Input the passcode into Resolver and click Verify.
A message will appear to indicate the setup was successful.