Overview
User Groups allow you to group users quickly to add them to a role simultaneously rather than manually adding each user. If you add new users to a group previously added to a role, those users will automatically be added. Any roles a user group has been added to will appear as links in the Roles section on the Edit User Group screen.
Navigation:
You can access the Edit User Groups screen by clicking the System Icon in the top left-hand corner to open the Admin Overview screen and select the User Groups tile from the People section. On the User Groups screen, search for a User Group and click on the User Group Name to open the Edit User Groups screen.
Edit User Groups - Roles Section
You can also see which groups a user has been added to from the User Group Membership section on the Edit User screen.
Navigation:
You can access the Edit User screen by clicking the System Icon in the top left-hand corner to open the Admin Overview screen and select the Users tile from the People section. On the User screen, search for a User and click on the Username to open the Edit User screen.
Edit User - User Group Membership Section
Example: User Group Setup
Create two User Groups: name the first User Group Managers and the second User Group Employees. The Manager User Group can create incidents, triage, review and escalate incidents. The Employees User Group can create incidents. Next, create two roles Incident Creator Role (create an incident) and Incident Review Role (triage, review, and escalate incidents). Add the Employee and Manager User Groups to the Incident Creator Role and the Manger User Group to the Incident Reviewer Role.