SOPs are standardized procedures for dispatchers and officers to follow during specific types of dispatches. SOPs can include a list of steps to complete, email notifications, file attachments, and/or URLs to relevant links.
When creating SOPs, admins must create a rule that includes at least one call category and optional location. When a dispatch matching an SOP’s rule is created, the SOP is triggered and can be accessed by dispatchers, along with any files, notifications, or links, by clicking the SOP icon in the Dispatches panel. For more information on viewing a triggered SOP or sending mass notifications, see the Dispatch User’s Guide.