If an officer has started a task (the task status is On Route or On Scene), but must divert his or her attention away from that task to complete a more important job, you can suspend that task.
Suspending a task creates a duplicate task that will be automatically assigned to the officer who had initially started it. The original task will be replaced by the duplicate on the home screen, but a record of the original task can be viewed in the Details panel and will be recorded in the activity when the dispatch is closed and sent to Command Center.
icon next to the dispatch.
or right-click the task then click Suspend.
icon next to the officer’s name to reveal assigned tasks.
or right-click the task, then click Suspend.