Suspend a Task

If an officer has started a task (the task status is On Route or On Scene), but must divert his or her attention away from that task to complete a more important job, you can suspend that task.

Suspending a task creates a duplicate task that will be automatically assigned to the officer who had initially started it. The original task will be replaced by the duplicate on the home screen, but a record of the original task can be viewed in the Details panel and will be recorded in the activity when the dispatch is closed and sent to Command Center.

Method 1 – Dispatches Panel

To suspend a task:

  1. In the Dispatches panel, click the  icon next to the dispatch.A started task selected in the Dispatches panel.

  2. Click the task to select it.
  3. Click  or right-click the task then click Suspend.

Method 2 – Officers Panel

To suspend a task:

  1. In the Officers panel, click the  icon next to the officer’s name to reveal assigned tasks.

  2. Click the task to select it.
    A started task selected in the Officers panel.
  3. Click  or right-click the task, then click Suspend.