Reopen a Closed Incident

Incident supervisors can reopen closed incidents to edit or delete them.  

To reopen a closed incident:

  1. Log into a user account that's been added to the Incident Supervisor user group.

  2. Click the dropdown in the nav bar Incident Management to display the Incidents activity.The nav bar.
  3. Click an incident in the Closed Incidents section to display it. The Closed Incidents section.
  4. Review and edit the incident as required. Enter comments, tagging other users if needed, in the Comments text box (at the bottom of the page).
  5. Click one of the following buttons: 
    • Done: Saves your work and keeps the incident in the Closed state.

    • Reopen: Moves the incident to the Open state.