A Trigger moves an Object from one state to another.
A Transition is part of a Trigger that indicates the transition state of an object (e.g., Open, Closed, etc.).
For more information on Configurable Forms, please see the article below:
For more information on setting up Timed Triggers and Nightly Schedules, please see the article below:
For more information on setting up an Orchestration Event Trigger, please see the article below:
For more information on Transitions, please see the articles below:
- Actions on Transitions
- Add a Condition to a Transition
- Edit or Delete a Trigger, Transition, or Action
Multiple Nightly Triggers on an Object Type
If an Object Type has multiple Nightly Triggers scheduled. One Trigger is randomly selected to be processed during the Nightly Trigger procedure. If an error occurs when processing the selected Trigger, a different Trigger will be randomly chosen. Only one Trigger per Object Type will be processed during the Nightly Trigger procedure.
- From the Home screen, click the System icon.
- From the Admin Overview screen, click the Object Types tile on the Data Models section.
Object Types Tile
- From the Object Types screen, enter an Object Type Name in the Search field to narrow down the Object Types list.
- Click the Object Type's Name you want to edit.
Click the Object Type's Name
- From the Edit Object Type screen, click on a workflow under the Workflow section.
Click on a Workflow
- If there are no workflows listed, click on the Configure Workflow button.
Configure Workflow Button
- From the Edit Workflow screen, click the + Add Trigger link.
+ Add Trigger Link
There are three Trigger types within Resolver:
- Button: The Button Trigger type adds a button to configurable forms, which moves an Object from its current state to another state (e.g., clicking the Submit for Review button on a form will move the object to the In Review state).
- Timed: The Timed Trigger type moves an Object to a specified state and can perform actions nightly (e.g., create a trigger that notifies users of an overdue deadline or reminds them to launch an assessment on a particular day).
- The Timed Trigger type cannot be added to the Creation state. Read more here: Timed Triggers & Nightly Emails Schedule.
- If a state contains multiple Timed Triggers with conditions, you must create separate transitions for each Trigger.
- Consume Orchestration Event: The Consume Orchestration Event Trigger type uses an existing state or Object Type’s Send Orchestration Event action to automatically transition an object to another predefined state (e.g., Closing an audit object will also automatically close all issue objects in an Open state).
- The Consume Orchestration Event Trigger type also cannot be added to the Creation state.
- You can create Actions when the object moves to the next state on the Trigger.
- Multiple Triggers and transitions can be saved to a single state.
- You can also add Conditions that define certain requirements before an Object moves to the next state and an Action is performed.
- Read more here: Actions on Transitions and here: Add a Condition to a Transition.
All Triggers must have Transitions saved to move the Object from state to state. Read more here: Edit or Delete a Trigger, Transition, or Action.