Library Management
- Build Organizational Structure including Regions, Business Units, Departments, Markets, and Locations for careful segmentation of incident data and reporting dimensions
- Identify Incident Types to be reported and standardize categorization of each type, along with determining business flow for each type
- Load lists of people, organizations, vehicles, items, and assets for easy identification in incident involvements
Incident Reporting Portal/Intake
- Simplified Incident Reporting form for users to report incidents with zero training required on the system
- Authenticated users (via SSO or Invites for username and password creation) can save as draft, monitor their submission for resolutions, and follow up on requests for more details
- Support unauthenticated users with an autogenerate URL for one-way reporting of incidents from any device. You can request contact details to follow up via email or phone or allow confidential submissions for whistleblower regulations
- Portal submissions can flow through a gated triage process to validate the information and ensure clean data for reporting or can automatically be routed to supervisors or investigators for immediate follow-up
- Submission text data in any language can be translated to a base language during the review, supporting localized language portals
Detailed Incident Data Collection
- What Occurred: Incident Type identification can drive additional fields and workflow actions
- Where did it Occur: Incident Location details include geographic information and demographic details like location type, areas, and headcounts. Identify locations by using a map or auto-generation of addresses
- Who or what was Involved: Link people with associate organizations, vehicles, assets, or items
- Business Impact: Track departments or business units responsible for or will be impacted by the disruption of the incident
- Financial Impact: Track assets affected, Indicate Loss values and recoveries, and Identify total exposure and losses averted
Track Tasks and Assignments
- Create and assign tasks
- Reminders of work remaining and upcoming due date
- View tasks for a team and manage incidents to completion
Investigation and Case Management
- Escalate Incidents to the Investigation team for more detailed follow-up
- Record additional information about the incident like interviews and evidence
- Attach searchable documents
- Log time and Expenses of the investigation
- Monitor key suspects to Persons of Interest for BOLO or Watchlists
- Consolidate key incidents investigation into a single Case
Key Reporting
- Detailed Incident Reports for Law Enforcement and Legal follow-up
- List report summarizing recent incidents
- Business Unit and Location overviews providing key aggregate incident indicators
- Open Incident and Aging reports to ensure efficient review and follow up
- Incident Breakdown reports by any dimension (location, type, business unit, etc.)
Root Cause, Outcomes, and Corrective Actions
- Document Contributing Factors and Root Cause of the incident
- Identify the effectiveness of Security Controls and key issues
- Create and assign action plans to control owners for remediation