Incident Management App Summary

Library Management

  • Build Organizational Structure including Regions, Business Units, Departments, Markets, and Locations for careful segmentation of incident data and reporting dimensions
  • Identify Incident Types to be reported and standardize categorization of each type, along with determining business flow for each type
  • Load lists of people, organizations, vehicles, items, and assets for easy identification in incident involvements

Incident Reporting Portal/Intake

  • Simplified Incident Reporting form for users to report incidents with zero training required on the system
  • Authenticated users (via SSO or Invites for username and password creation) can save as draft, monitor their submission for resolutions, and follow up on requests for more details
  • Support unauthenticated users with an autogenerate URL for one-way reporting of incidents from any device. You can request contact details to follow up via email or phone or allow confidential submissions for whistleblower regulations
  • Portal submissions can flow through a gated triage process to validate the information and ensure clean data for reporting or can automatically be routed to supervisors or investigators for immediate follow-up
  • Submission text data in any language can be translated to a base language during the review, supporting localized language portals

Detailed Incident Data Collection

  • What Occurred: Incident Type identification can drive additional fields and workflow actions
  • Where did it Occur: Incident Location details include geographic information and demographic details like location type, areas, and headcounts. Identify locations by using a map or auto-generation of addresses
  • Who or what was Involved: Link people with associate organizations, vehicles, assets, or items
  • Business Impact: Track departments or business units responsible for or will be impacted by the disruption of the incident
  • Financial Impact: Track assets affected, Indicate Loss values and recoveries, and Identify total exposure and losses averted

Track Tasks and Assignments

  • Create and assign tasks
  • Reminders of work remaining and upcoming due date
  • View tasks for a team and manage incidents to completion

Investigation and Case Management

  • Escalate Incidents to the Investigation team for more detailed follow-up
  • Record additional information about the incident like interviews and evidence
  • Attach searchable documents 
  • Log time and Expenses of the investigation
  • Monitor key suspects to Persons of Interest for BOLO or Watchlists
  • Consolidate key incidents investigation into a single Case

Key Reporting

  • Detailed Incident Reports for Law Enforcement and Legal follow-up
  • List report summarizing recent incidents
  • Business Unit and Location overviews providing key aggregate incident indicators
  • Open Incident and Aging reports to ensure efficient review and follow up
  • Incident Breakdown reports by any dimension (location, type, business unit, etc.)

Root Cause, Outcomes, and Corrective Actions

  • Document Contributing Factors and Root Cause of the incident
  • Identify the effectiveness of Security Controls and key issues
  • Create and assign action plans to control owners for remediation