Overview

A HAR file is an HTTP Archive file that logs/tracks information between a web browser and a website. Some errors in Resolver are not tracked in Papertrail™ (e.g., browser related) A user can generate a HAR file to obtain logging information regarding these errors. When contacting support, users may be requested to create a HAR file and provide this file to support.

Generating a HAR File

1. From the screen you received the error message on, click the F12 key on your keyboard or click the right mouse button on the screen and select Inspect from the Context Menu.

Content Menu

2. From the Elements tab, click the More icon.

More Icon

3. Select the Network link from the pop-up menu.

Navigation Link

4. From the Network tab, ensure that the Record button is red (enabled). Click the Record button to enable the record function if the Record button is not automatically enabled.

Record Button

5. Click the Preserve Log button.

Preserve Log Button

6. Click the Clear Network Log button to clear the Network tab log.

Clear Network Log Button

7. Reproduce the error using the browser screen you are currently recording while leaving the Network tab open.
8. When you have fully reproduced the error, click the right mouse button and select Save all as HAR with content link from the Content Menu.

Save all as HAR with Content Link