Common Questions & Troubleshooting

Clear Application Cache

How to clear Dispatch's application cache to troubleshoot login, connection, or other errors.

Clear Browser Cache

How to clear the cache for Google Chrome and Microsoft Edge while working in Resolver.

Dispatch Window Maximizing Off-Screen

Steps users can take to avoid the Dispatch window maximizing off-screen.

End of Internet Explorer Support

Why Resolver is ending support for Internet Explorer 11 and what this means for customers.

Launch Dispatch in the New Microsoft Edge

Instructions on enabling ClickOnce Support to launch Dispatch on the new Edge browser.

Manually Delete the 2.0 Folder

How to delete the 2.0 folder in order to uninstall Dispatch.

Port Requirements

A list of the ports used by Core that must be whitelisted if the organization restricts Internet traffic.

Retrieve Error Log Files for Dispatch

How to retrieve Dispatch's error log files.

Resolve PDF Attachment issues

How to resolve problems that occur with PDF attachments from Core.

Resolver Core FAQs

Frequently asked questions about the Resolver Core Product.

Troubleshoot Login Issues: Single Sign On (SSO) Users

A list of common Single Sign On (SSO) login issues and how to correct them.

Troubleshoot Login Issues: Non-Single Sign On (SSO) Users

Advice for Core users experiencing login issues not related to Single Sign On (SSO).