New Articles

  1. Version 3.0.2 Internal Release Notes

    × This article is for internal use only. Improvements Deleting an object no longer recalculates inferred permissions when that object is not part of an inferred permission group. Improved calculations on formulas used to control section vi...
  2. Create an API Key

    Overview API keys are used to authenticate requests to the Resolver API without entering user credentials. User Account Requirements The user must have Administrator permissions to access the Admin Overview screen. Related Information/Se...
  3. Authorized Contacts

    An overview of authorized contacts, how they improve the customer service experience, and how many contacts each edition is entitled to.
  4. Contact Support

    Resolver Support's contact information, including phone numbers, business hours, and email address.
  5. Service Level Targets

    An overview of severity level definitions and target response times.
  6. Infrastructure & Reliability Overview

    Information on Resolver Core's availability targets, maintenance schedule, service outages, data backup, and disaster recovery.
  7. Support Coverage

    An overview of the coverage offered by Resolver's support program.
  8. Import File Attachments

    Instructions on importing files into Attachment fields via the Data Import tool in Core.
  9. Troubleshoot Login Issues: Single Sign On (SSO) Users

    A list of common Single Sign On (SSO) login issues and how to correct them.
  10. Clearing a Browser's Cache

    How to clear the cache for Google Chrome and Microsoft Edge while working in Resolver.