Overview
If you are experiencing unexpected issues with Resolver, clearing your browser cache can help. The following instructions are for Google™ Chrome™ and Microsoft® Edge.
Google Chrome
- Navigate to the Google Chrome browser.
- Click the Ellipsis icon on the browser screen.
Ellipsis Icon
- From the Settings dropdown menu, click Settings.
Settings
- From the Browser Settings screen, click the Search icon.
Search Icon
- Enter Cache in the Search field and press the Enter key.
Search Field
- Click the Clear browser data link.
Clear Browser Data Link
- From the Clear browsing data screen, click the Time Range field and select All time from the dropdown menu.
Time Range Dropdown Menu
- Deselect the areas where cache files will not be delete, ensuring you select Cached images and files. By default, all options are selected to be deleted.
- (Optional) Browsing history: Deletes all visited website addresses from History, website shortcuts when opening a new tab, and address bar predictions.
- (Optional) Cookies and other site data: Deletes all user login credentials for visited websites, History, and web preferences.
- (Required) Cached images and files: Deletes all temporary internet files, speeding up your browser.
Cached Images and Files
- Click the Clear data button to clear the selected cached data.
Clear Data Button
Microsoft Edge
- Navigate to the Google Chrome browser.
- Click the Ellipsis icon on the browser screen.
Ellipsis Icon
- From the Settings dropdown menu, click Settings.
Settings
- From the Browser Settings screen, enter Cache in the Search field and press the Enter key.
Search Field
- Click the Choose what to clear button.
Choose What to Clear Button
- From the Choose what to clear screen, ensure that the Cached images and files checkbox is selected. By default, the Cached images and files checkbox is selected to be deleted.
- (Optional) Browsing history: Deletes all visited website addresses from History, website shortcuts when opening a new tab, and address bar predictions.
- (Optional) Cookies and other site data: Deletes all user login credentials for visited websites, history, and web preferences.
- (Required) Cached images and files: Deletes all temporary internet files, speeding up your browser.
Cached Images and Files Checkbox
- (Optional) If you are signed in to the Edge browser using your Microsoft account, selecting the Clear now button will clear the selected browsing data on all synched devices. Click the Sign out first link to clear only the browsing data from the device.
Sign Out First Link
- Click the Clear now button to clear the selected cached data.
Clear Now Button