Authorized Contacts

Authorized support contacts are assigned to ensure customers stay up to date with Resolver news, to ensure that communication with our support team is channeled through your designated administrators, and to ensure oversight of support activities. Each authorized contact will receive:

  • Access to our Support Ticket Portal to view and update all tickets for your company
  • Notifications about software updates, scheduled and unscheduled environment maintenance 
  • Notifications of outages and other unexpected events
  • Access to emergency after-hours support (Professional & Enterprise only)

The number of authorized support contacts is determined by the Edition subscribed to by the customer, as follows:

  • Essentials - 2 contacts
  • Professional - 4 contacts
  • Enterprise - 8 contacts