Resolver Support can be contacted via:
Phone Numbers & Hours*:
New Zealand, Australia & the Pacific: +61 (3) 84004511: 9:00 am Monday to 11:00 am Saturday (NZ Time)
UK, Europe, Middle East & Africa: +44 (20) 38840100: 7:00 pm Sunday to 11:00 pm Friday (British Time)
Americas: 1-877-776-2995 or 1-646-367-2086: 2:00 pm Sunday to 6:00 pm Friday (Eastern Time)
* Statutory holidays across regional teams may impact these support hours listed above.
Customers with Professional and Enterprise editions can benefit from emergency after-hours support for urgent issues. Authorized contacts receive the emergency after-hours support number on production go-live.
For details on expected response times and severity levels, see the Service Level Targets page.