Availability
Our regular business hours by region are:
- New Zealand, Australia & The Pacific: 9:00 am Monday to 11:00 am Saturday - NZ Time
- UK, Europe, Middle East & Africa: 7:00 pm Sunday to 11:00 pm Friday - British Time
- Americas: 2:00 pm Sunday to 6:00 pm Friday - Eastern Time
 | The above hours may be subject to change due to statutory holidays across regional teams. |
Channels
Support can be contacted via:
- Online: Create a ticket
- Email: support@resolver.com
- Phone:
New Zealand, Australia & the Pacific: +61 (3) 84004511
UK, Europe, Middle East & Africa: +44 (20) 38840100
Americas: 1-877-776-2995 or 1-646-367-2086
| Customers with Professional and Enterprise editions also receive emergency after-hours support for assistance with urgent issues. The emergency after-hours support number is provided to authorized contacts on production go-live. |
Response Targets
For details on expected response times and severity levels, see the Service Level Targets page.