Contact Us

Creating an online ticket is the recommended contact method. Online tickets allow us to capture required information and route the request to the most appropriate team.

Online: Create a Ticket

Email: support@resolver.com

Call Support: Speak to an Agent

Australia, New Zealand & Asia-Pacific

+61 (3) 84004511

UK, Europe, Middle East Africa

+44 (20) 38840100

Americas

1-877-776-2995 or 1-646-367-2086

Response Targets

See the Service Level Targets article for details on the expected response times and severity levels.

Support Hours

7 pm Sunday - 11 pm Friday (UTC)

9 am Monday - 11 am Saturday (NZ Time)

2 pm Sunday - 6 pm Friday (Eastern Time)

Statutory Holidays

Statutory Holidays across regional teams may impact the support hours listed above.

Emergency After-Hours Support

Customers experiencing critical issues that require immediate assistance can contact our team for emergency after-hours support. Authorized contacts receive the emergency after-hours support number on production go-live.

Contact Support