Customer Service

Resolver's global customer support team is able to assist you no matter where you are. Learn about our support channels, availability, and how we’ll help you get the most out of our partnership.

Create a Ticket Portal Account

An overview of the Support ticket portal, including how to create an account and view your tickets.

Support Coverage

An overview of the coverage offered by Resolver's support program.

Service Level Targets

An overview of severity level definitions and target response times.

Authorized Contacts

An overview of authorized contacts, how they improve the customer service experience, and how many contacts each edition is entitled to.

Account Access

Details about how Resolver's support team may request and grant access to your company's account to diagnose and/or escalate complex or specific problems.