Version 3.6+ Release Notes

New Features

Enabled GRC Agility with Push to Assessments

  • You can now apply risk, control, or regulatory library changes to all applicable assessments – saving you time and reducing chance of error, while cutting back on repetitive data entry for each risk assessment. For example, if your company added a new control (e.g., mandatory COVID-19 vaccinations at your head office), you could push that control out to the risk assessments for all satellite office locations.

Enriched Third-party Tool Integrations

  • If your organization (“org”) uses integrations, you can now subscribe to Core events and automatically update your third-party tools. For example, creating a new incident in Core can trigger a Slack or Teams notification.

  • These dependable and stable real-time integrations prevent potential waste of Application Programming Interface (API) calls, as it recognizes when there is no new data to push between your internal and external tools.

Added Email Ingestion

  • You can now triage objects generated by external email reports without leaving the platform or giving out extra Core licensing and new access. For example, if a Store Manager wants to report an incident to their corporate office, they can email to generate a new incident in their company’s Core org.

  • Email ingestion helps Incident and Case Management teams to gather information seamlessly and avoid missed emails, errors, or omissions as you collaborate to triage the applicable object types (like that above Store Manager’s incident).

Enhanced Data Audit Trails

  • The Data Audit Trail records all changes in an org, helping you with observability and troubleshooting. We’ve upgraded it to include the user and system actions (i.e., the drivers of data access or changes) and events (i.e., the resulting data changes from those actions), so you can make smarter data-driven decisions.

  • With the correct permissions enabled, you can see all changes in a specific object history, which can help you to detect fraudulent activity and then identify your next steps. For example, if an Incident Investigator wrongly removed an interview from an incident record, both the Data Audit Trail and object history records that deletion and its value.

  • This feature is more user-friendly than the previous version, with a better looking and more accessible list that shows the:

    • Date and time a change was made

    • User who made the change

    • Object/object type the change was made on

    • Action/event that caused the change

    • Details of the change made (including both the previous and new values).

  • The new Data Audit Trail will include all changes made after November 2021. The previous Data Audit Trail shows changes up to November 2021, found via the Admin Overview > Tools > Data Audit Archive Export. You can continue to export these past records and will be notified to do a full export (if required) before we retire it from future software.

Extended Integration Options 

  • If you’re a Workato integration customer, you can now choose to host and process your integration data in a dedicated data centre that services all the European Union (EU). This Germany-based data center's infrastructure can support you with both internal security requirements and/or General Data Protection Regulation (GDPR) concerns. 

  • For example, when a Human Resources team integrates Core with an HR application (e.g., Workday) that brings in employee data. This data is considered Personally Identifiable Information (PII) and is often restricted to that EU region, due to its confidentiality. 

  • The Workato data centre securely protects such sensitive information, as it does not share or transfer customer data across regions. However, integrations built in the EU environment will have access to the same Workato connector functionality. Updates to the connector are to be applied across both EU and US environments. 

  • Integrations with Resolver Core now support user profile edits so you can automatically toggle profile attributes such as Active, Admin, and All Access.

Bug Fixes

  • All Data Analytics exports now have a consistent column order.

  • A once missing My Tasks page tip now appears on language export sheets.

  • The attachment deletion confirmation popup no longer gets cut off-screen in the palette view.

General Enhancements

  • Geolocation address components in report tables now export to Excel as individual columns.

  • Core language configurations now include:

    • Thai

    • Kinyarwanda

    • Kiswahili

    • Amharic

    • Oromo

    • Sinhala

    • Tamil

    • Bangla

    • Indonesian.

End of Internet Explorer Support

Beginning in 2022, Core will be ending support for Internet Explorer 11. If you are currently using Internet Explorer 11, we recommend that you switch to another supported browser. Read more here about Internet Explorer becoming an End of Life (EOL) software.