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An overview of authorized contacts, how they improve the customer service experience, and how many contacts each edition is entitled to.
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Created On: 02/18/2020
in Support Resolver Support's contact information, including phone numbers, business hours, and email address.
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An overview of severity level definitions and target response times.
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Information on Resolver Core's availability targets, maintenance schedule, service outages, data backup, and disaster recovery.
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An overview of the coverage offered by Resolver's support program.
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Instructions on importing files into Attachment fields via the Data Import tool in Core.
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Created On: 01/24/2020
in Support Troubleshooting A list of common Single Sign On (SSO) login issues and how to correct them.
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How to clear the cache for Google Chrome and Microsoft Edge while working in Resolver.
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An overview of Resolver's IT Compliance Management application.
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An overview of Resolver's IT Risk Management application.