New Articles

  1. Assigning Control Owners

    Overview Before an assessment can be launched, the risk team must first ensure that each risk and control in the assessment's scope has been assigned to a risk and control owner, respectively. User Account Requirements Th...
  2. Add a Clear Relationships Action to a Transition

    Overview The Clear Relationships  action clears the values from selected fields on a form (excluding formulas). This is particularly helpful to users who are working with existing assessments because they avoid the need to go into the assessme...
  3. Add a Clear Roles Action to a Transition

    Overview The Clear Roles  action clears the values from selected fields on a form (excluding formulas). This is particularly helpful to users who are working with existing assessments because they avoid the need to go into the assessment and m...
  4. Adding a Clear Fields Action to a Transition

    Overview The Clear Fields  action clears the values from selected fields on a form (excluding formulas). This is particularly helpful to users who are working with existing assessments because they avoid the need to go into the assessment and ...
  5. Assigning a User to a User Group Through the User Profile

    Overview An Administrator or User Management or Setting Management advanced permission user can assign a user to a group when creating or editing a user, without going through the User Groups screen. User Account Requi...
  6. Deleting an Indoor Location Point

    Overview A Command Center administrator can delete an indoor location point. Navigation From the Dispatch Home screen, click the Settings  icon. Settings Icon From the Settings screen, click the Locat...
  7. Editing an Indoor Location Point

    Overview A Command Center administrator can delete or edit an indoor location point including e.g., (Legal Name, Levels, Notes, Display as Warning, etc.). Navigation From the Dispatch Home screen, click...
  8. Deleting a Dispatch Location Through Dispatch

    Overview To delete a location, a Command Center administrator must delete its associated library object in the app. If a location is currently being used with a scheduled or active dispatch, officer, or task, you cannot delete that location o...
  9. Premium Support

    Overview Resolver Premium Support is an offering that provides paying customers enhanced service levels and added value, above the Standard Support Program. Please refer to the Support Coverage and Service Level Targets articles for more informa...
  10. Release 24.2.1

    24.2.1 Features Updates to the Administrator Settings Menu Helpful icons have been added beside each of the screen names in the Administrator settings menu. In addition, the order of the Administrator settings have been rearranged in the menu to...