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Feature Access Overview

Created On: 05/15/2025 in Resolver Administrator Guide Administrator Settings Feature Access

Overview From the Feature Access screen, Administrators and Settings Management advanced permission users can self-enable certain features in Resolver. Note: The Portal Agent feature is in a beta release and is...
Ethics & Compliance App Summary

Created On: 05/15/2025 in Resolver Administrator Guide Introduction Application Summary Overview

Ethics and Compliance App Summary Library Management House Organizational Structure including Regions, Teams, Departments, Markets, and Locations for segmentation of data and reporting dimensions House lists of Policies and Controls for easy i...
Release 25.1.2

Created On: 05/05/2025 in Support Releases & Updates Platform Release Notes/Maintenance Version 25.0+

25.1.2 Features Templated Reports Note: Currently, this feature supports limited data volume on exports. Please contact your CSM or Kroll practitioner if you're interested in enabling this feature. Introducing T emplated Repo...
Unarchiving Library Objects

Created On: 04/23/2025 in Resolver Administrator Guide Admin Overview Data Model Object Types

Overview This article provides guidance for unarchiving library objects in Resolver. Note: The instructions provided below are not suitable for assessment objects. For more information on how to identify if the object is an asse...
Contact Resolver Support Formally Crisp (Brand Equity Protection or Platform Trust & Safety)

Created On: 04/16/2025 in Support

For support with Resolver's Brand Equity Protection or Platform Trust solutions, including phone number, business hours and email address.
Selecting an Indoor Location Through a Dispatch

Created On: 04/11/2025 in Command Center User Guides Dispatch User Guides Dispatch User's Guide Dispatches

Overview Users can select an Indoor location for the Dispatch instead of using an outdoor location. Navigation From the Home screen, click on the Create Icon. Create Icon Selecting an Indoor Location From the Search Locatio...
Adding a Location Through a Dispatch

Created On: 04/11/2025 in Command Center User Guides Dispatch User Guides Dispatch User's Guide Dispatches

Overview If the desired location cannot be found, a User can add a new location to the system while create a Dispatch. You will not be able to create temporary locations unless you have the appropriate permissions in your profile. Navigation...
Adding a New Person Through a Dispatch

Created On: 04/11/2025 in Command Center User Guides Dispatch User Guides Dispatch User's Guide Dispatches

Overview If a user cannot find the person that they are looking for, a User can add a new person to use in the Initiated by Person field while creating a Dispatch. Navigation From the Home screen, click on the Create Icon. C...
Version 25.1 Release (Dispatch)

Created On: 04/10/2025 in Command Center User Guides Releases Dispatch Version 25.1+

Dispatch Features Notes: For the 25.1 Dispatch release, it is recommended that you use Windows 10 or 11 with this version of Dispatch. Window version 8.1 is no longer supported by Microsoft and is not guaranteed to work with D...
Searching Activity Views

Created On: 04/02/2025 in Resolver Administrator Guide Introduction Search

Overview Users can search through activity views in Resolver to access their most relevant objects first. Related Information/Setup Please refer to the Views section for more information in using views in Resolver. N...