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Creating a New Dashboard Data Set

Created On: 02/17/2023 in Resolver Administrator Guide Advanced Reporting Dashboard Data Sets

Information Alert: Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Res...
Submit a Test for Review - Internal Audit

Created On: 02/15/2023 in Internal Audit Management User Guide

Overview An Internal Audit Control Test is designed to Test the effectiveness of a Control to prevent and predict Risks. User Account Requirements The user account you use to log into Resolver must be added to the Internal Audit Staff user gro...
Configuring the Dynamic Two-way Email Pop-up

Created On: 02/02/2023 in Resolver Administrator Guide Communications Email Settings

Overview The Two-way Email pop-up appears when a Submitter submits an Incident Submission Form. A Submitter can bypass the Two-way Email pop-up depending on your configuration settings. User Account Requirements The user accou...
Reply to an Email Object Submitter

Created On: 02/01/2023 in Resolver Administrator Guide Communications Email Settings

Overview The Two-way Email feature allows users in Resolver to reply to Object Submitters through email. Required Information/Setup Refer to the Enable Two-way Email article to the Set up Two-way Email. Enable Two-way Email You must set ...
Release 23.1+

Created On: 01/24/2023 in Support Releases & Updates Platform Release Notes/Maintenance Version 23.0+

Release 23.1 Sorting Activity Views The Sorting Activity feature will sort an Activity View List by Unique ID, either in ascending or descending order. By default, the Sorting Activity feature sorts Activity View Lists by Unique ID in ascending or...
Trends and Analysis Tab Overview

Created On: 01/17/2023 in Resolver Administrator Guide Data Model Assessments Configure an Assessment

Overview The Trending and Analysis tab can be enabled on standard form headers and appears at the top of the form. The Trending and Analysis tab allows you to: View Assessment results. See the Assessments that are connected to an Objec...
Resolver's SaaS Solutions Shared Responsibility Model

Created On: 11/28/2022 in Support Resolver Support Program Infrastructure & Reliability

The SaaS (Software as a Service) Solutions Shared Responsibility Model below outlines the privacy and data security responsibilities for our Customers, Resolver ® , and Amazon Web Services (AWS) while using one of our SaaS solutions. SaaS S...
Error - Fixing the Invalid Date Value Error

Created On: 11/18/2022 in Resolver Administrator Guide Tools Data Import

Overview When importing Date fields into Resolver, the Invalid Date Value error will cause your data import to fail. Invalid Date Value Error The Invalid Date Value error can also occur using the recommended date format. Rec...
Customer-Managed KMS Keys

Created On: 10/26/2022 in Project Success Center

Overview Customers who opt-in to use a Dedicated Environment or Database also have the option to manage their own KMS Key. This article breaks down what a KMS Key is, how to securely manage a KMS Key, what happens if a KMS Key is deleted or lost,...
Resolver Data Warehouse FAQs

Created On: 10/12/2022 in Resolver Administrator Guide People Users Data Warehouse

General FAQs Q - Is the Resolver ® Data Warehouse connection encrypted when transferring data over a network? A - The Resolver Data Warehouse connection uses TLS (Transport Layer Security). Q - What version of TLS does the connection use...