Resolver has partnered with Workato, a third-party Integration Platform as a Service (iPaaS), to provide an intuitive, low-code solution to create integrations and automations between Core and your other external systems (e.g., Salesforce, Slack, and more). The Resolver Core Connector is a tool found within the Workato suite of cloud services, which “speaks” between the third-party applications and our Core software.
The Resolver Core Connector combines with the Workato IPaaS’ extensive suite of built-in connectors to create two-way integrations between some of the most common tools on the market. The Resolver Core connector simplifies the integration and automation process with our system, while delivering a highly configurable platform capable of complex workflows and tasks (e.g., HTTP calls, or parsing JSON).
These flexible Resolver-Workato integrations allow us to confidently support everything from simple one-way integrations (e.g., Slack channel notifications when an incident is reported) to complex, multi-application, or multi-direction integrations. For example, creating a Core incident from a Jira ticket and providing updates back to Jira throughout the incident workflow.
Resolver builds and supports Core-Workato integrations internally, but customers may also build their own connectors as needed. To use these integrations, Core customers need a pre-existing Workato account, but Resolver can control Workato recipes (i.e., conditional logic settings) and connectors for third party systems.
 | While workflows and recipes both involve conditional logic, they are completely distinct functions. Simply put, Resolver Core workflows speak inside our system and Core-Workato recipes speak both inside AND outside Core. |
The Workato Automation Institute
Want to learn more about Workato? Check out the Workato Automation Institute – a specialized collection of interactive, on-demand courses. The learning modules linked below provide a strong basis for understanding Workato’s recipe building blocks, as well as additional guidance on error handling and notifications.