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Prep ❒ Collect your Data As you prepare for the meeting, it will be important to have your data all in one place. We suggest taking some time now to make sure you have the latest information ready to go. This will also come in handy as we pers...
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Prep ❒ Review Glossary of Key Terms There are some key terms that we will speak to in the application overview meeting. Our glossary of terms will make sure we’re all on the same page. If you have any questions, please don’t hesitate to reach ...
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Prep ❒ Internal Alignment Software is more than a few buttons to click, it represents a change, and change comes with opportunities and challenges. We recommend ensuring that the right mix of people are part of your project implementation. T...
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Prep ❒ Login to Production Please login to production and ensure you have access to the application and you can see the admin cog at the top right granting you administration access. ❒ Confirm End User Accounts Click on the admin cog ...
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Prep ❒ Internal Alignment Software is more than a few buttons to click, it represents a change , and change comes with opportunities and challenges. We recommend ensuring that the right mix of people is part of your project implementation. Th...
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Don’t wait for your users to come to you—request feedback proactively. We recommend scheduling a check-in with your users at the four-week mark. This is the point in your journey where users’ needs will start to evolve. After using Resolver for a ...
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After two months, you might be tempted to start pushing the envelope. Your users have logged in, they’ve been entering data, and they’re getting comfortable using Resolver regularly. Now it’s time to turn your attention to the critical insights you...
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As you progress through your first year with Resolver, we recommend checking in with your end users and the organization every quarter. Yeah, we know…it sounds like a lot! It’s important to remember that over time your needs as an organization ch...
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Keep the momentum going! Remember, adopting a new software can be a major change for your front-line employees. Fostering the behaviour changes that come with a new system calls for continuous follow-up. It’s important to smooth the path for your u...
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We always welcome your feedback, and we’re very interested in hearing about your experience after going live with Resolver. Some of our customers complete a Feedback session after they have been live with us for a few months. It’s a great opportun...