Meeting 2: Application Overview

Prep

❒ Review Glossary of Key Terms

There are some key terms that we will speak to in the application overview meeting. Our glossary of terms will make sure we’re all on the same page. If you have any questions, please don’t hesitate to reach out to our team.

 https://help.resolver.com/help/glossary-of-terms

Homework

❒ Watch Video and Log in to Project Tracker

During our meeting, we took you on a tour of our Project Tracker. Please review the following video which walks you through logging into the Project Tracker. This is the first step in using the tool. 

Throughout the project we will be sending you more video’s to watch which will guide you through: 

  • Signing off Personalization
  • Logging, reviewing, and closing Validation tickets
  • Signing off Validation
  • Logging, reviewing, and closing Hypercare tickets
  • Signing off on the overall Project
  • Providing Your Feedback 

❒ Login to Sandbox

Your account has been added to the Sandbox environment and we will send you a video of today’s meeting. Please login to ensure you have access and using the video begin to familiarize yourself with the application.