New Articles

  1. Configuring the Dynamic Two-way Email Pop-up

    Created On: 02/02/2023 in Resolver Administrator Guide Admin Overview Communications Email Settings
    Overview The Two-way Email pop-up appears when a Submitter submits an Incident Submission Form. A Submitter  can bypass the Two-way Email pop-up depending on your configuration settings. User Account Requirements The user account yo...

  2. Reply to an Email Object Submitter

    Created On: 02/01/2023 in Resolver Administrator Guide Admin Overview Communications Email Settings
    Overview The Two-way Email feature allows users in Resolver to reply to Object Submitters through email. Required Information/Setup Refer to the Enable Two-way Email article to the Set up Two-way Email. Enable Two-way Email You must set ...

  3. Release 23.1+

    Created On: 01/24/2023 in Support Releases & Updates Platform Release Notes/Maintenance Version 23.0+
    Release 23.1 Sorting Activity Views The Sorting Activity feature will sort an Activity View List by Unique ID, either in ascending or descending order. By default, the Sorting Activity feature sorts Activity View Lists by Unique ID in ascending or...

  4. Trends and Analysis Tab Overview

    Created On: 01/17/2023 in Resolver Administrator Guide Admin Overview Data Model Assessments Configure an Assessment
    Overview The Trending and Analysis tab can be enabled on standard form headers and appears at the top of the form. The Trending and Analysis tab allows you to: View Assessment results. See the Assessments that are connected to an Obj...

  5. Resolver's SaaS Solutions Shared Responsibility Model

    Created On: 11/28/2022 in Support Resolver Support Program Infrastructure & Reliability
    The SaaS (Software as a Service) Solutions Shared Responsibility Model below outlines the privacy and data security responsibilities for our Customers, Resolver ® , and Amazon Web Services (AWS) while using one of our SaaS solutions. SaaS Solut...

  6. Error - Fixing the Invalid Date Value Error

    Created On: 11/18/2022 in Resolver Administrator Guide Admin Overview Tools Data Import
    Overview When importing Date fields into Resolver, the Invalid Date Value error will cause your data import to fail.  Invalid Date Value Error The Invalid Date Value error can also occur using the recommended date format. Recommen...

  7. Customer-Managed KMS Keys

    Created On: 10/26/2022 in Project Success Center
    Overview Customers who opt-in to use a Dedicated Environment or Database also have the option to manage their own KMS Key. This article breaks down what a KMS Key is, how to securely manage a KMS Key, what happens if a KMS Key is deleted or lost,...

  8. Resolver Data Warehouse FAQs

    Created On: 10/12/2022 in Resolver Administrator Guide Administrator Settings User Management Data Warehouse
    General FAQs Q - Is the Resolver ® Data Warehouse connection encrypted when transferring data over a network? A - The Resolver Data Warehouse connection uses TLS (Transport Layer Security). Q - What version of TLS does the connection use to ...

  9. IT Implementation To-Do List

    Created On: 10/04/2022 in Project Success Center
    IT Implementation To-Do List

  10. Project Roles

    Created On: 09/30/2022 in Resolver Administrator Guide Introduction
    SOW - Project Roles SOW - Resolver Project Roles SOW - Customer Project Roles
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