IT To-Do-List

Resolver^® has compiled a list of common IT questions that occur during implementation. To set your project up for a successful Implementation, Resolver recommends having your IT department complete the following objectives that apply to your company promptly:

• Enable SSO (Single Sign On): By enabling the SSO feature, your users can log into Resolver and other third-party applications using a single sign-on user id and password. To set up SSO, you will need to provide Resolver Support with some additional information and have an Identity Provider setup (e.g., okta^®, ADFS, etc.). 
• The SSO Information link will redirect you to articles that will walk you through the setup and provide additional information.

• MFA (Multi-factor Authentication) User Setup: Setting up MFA requires your users to verify their identity by providing at least two forms of user authentication.
• The MFA Information link will redirect you to articles that will walk you through the setup and provide additional information.

• IP/Domain Authentication: Enabling IP Authorization allows users to log into Resolver using a valid IP Address if the IP Address appears on the Org's IP Allow List.
• The IP Authorization link will redirect you to articles that will walk you through the setup and provide additional information.

• User Permissions:  User permissions play an essential role with Resolver and allow you to configure what a user can do and access within Resolver.
• The Permissions Information link will redirect you to articles that will walk you through the setup and provide additional information.

• BI (Business Intelligence) Connectivity: If you use a third-party BI application, Resolver offers instructions on how to connect the BI tool to your Data Warehouse.
• The BI Information link will redirect you to articles that will walk you through the setup and provide additional information.

• Resolver Trust: For further information on Resolver's Trust, Security, Compliance, Policies, Tech, and Quality, click on the Resolver Trust link.

• Required Domains for Resolver Functionality: To prevent delays, Resolver requires you to add a list of domain names to your company's network infrastructure-approved sites before your Resolver software implementation goes live.
• The Required Domains link will redirect you to articles that will walk you through the setup and provide additional information.

• Customer-Managed KMS Keys: Customers that opt-in to use a Dedicated Environment or Database also have the option to manage their own KMS Key.
• The KMS Keys link will redirect you to articles that will walk you through the setup and provide additional information.