New Articles

  1. Text Field Concatenation

    How to add variables to create concatenations on text fields in Resolver Core.
  2. Rich Text Formatting

    When creating a new text field, admins can enable the Rich Text Format  option, which saves the field as a text box that allows that allows users to: Apply headings, bold, italic, underline, or strikethrough formatting. Apply left, right, or cen...
  3. Close an Activity

    If an activity's tasks are complete or it requires no further review, it can be closed. To do so, navigate to Command Center > Open Activities . Open the activity, scroll to the bottom of the form, then click Complete . The Complete button ...
  4. Dispatch Users

    Users in this group have been granted access to the Dispatch application. To launch it, navigate to Command Center , then click the Launch Dispatch tab to begin the download. For more detailed instructions, see the Dispatch Login article. ...
  5. Export a Report

    Report data can be exported into downloadable PDF, Word document, and spreadsheet files. However, there are some restrictions, depending on the file format and element type. All links and file attachments are disabled in exported report files. ...
  6. Loading & Caching Report Data

    To reduce loading times, previously loaded report data, including data refined through end user-applied filters, is cached for up to an hour, preventing the need to regenerate data every time a report is viewed within this 60-minute period.  Report...
  7. Command Center Reports

    Command Center comes with three out-of-the-box reports, designed to help activity owners easily review data for open, escalated, and closed activities they were assigned on.  To access the reports, click Reports >  the  Command Center  tab, then...
  8. Escalate an Activity

    Learn how to escalate an open activity.
  9. Tasks

    Learn how to use the tasks tab of an open activity.
  10. Restricted Attachment File Types

    A list of file types that cannot be attached to a form.