New Articles

  1. Logging in as a Portal URL User

    Overview Users who only have Portal URL user permissions will not be able to log into Resolver.  Users who have Portal URL user permissions only on some Orgs will be able to choose an Org where they are not Portal URL users to lo...
  2. Deactivating Data Retention Settings

    Note: If you want to take advantage of the Data Retention feature, Administrators must first contact Support to enable the feature. Overview If a user deactivates data retention settings on an object type, no fields, formu...
  3. Manually Deleting an Object

    Note: If you want to take advantage of the Data Retention feature, Administrators must first contact Support to enable the feature.  Overview When using the Data Retention function, users will have the ability to fully delete ...
  4. Enabling Data Retention Analytic Settings

    Note: If you want to take advantage of the Data Retention feature, Administrators must first contact Support to enable the feature. Overview Users can configure data retention settings on object types that en...
  5. Disabling the Auto-Delete Function in Workflows

    Note: If you want to take advantage of the Data Retention feature, Administrators must first contact Support to enable the feature.  Overview If a user chooses to remove Auto-Delete from a scheduled trigger transition, that tr...
  6. Form Comments Overview - Communication Tab

    Overview Users can add and reply to comments on incidents and related objects. User Account Requirements The user account you use to log into Resolver must have permission to reply to comments within their user group or account permissions. ...
  7. View a Report

    Overview Before a report can be viewed, an administrator must create and add it to a view in an application. Some Report filters rely on the current user's time zone. Some users from different time zones may see different data in the sa...
  8. Submitting a Corrective Action for Review

    Overview After a corrective action has been reviewed and moved to an open state, it must be reviewed by an Internal Audit Manager. Related Information/Setup Please refer to the Creating a New Corrective Action article for further informa...
  9. Submitting an Issue for Review

    Overview After creating an issue for an Internal Audit Project's Control, a member of the Interna Audit Team must review the issue and add further information before the issue can be submitted for review. User Account Requiremen...
  10. Risk Management Portal

    Overview Users in the Risk Owner , Control Owner , Issue Owner , Corrective Action Owner , Indicator Owner , Loss Event Owner , and Risk Limited Users user groups have access to the Portal  application. By default,  Administrators  and u...