New Articles

  1. Release 24.2

    24.2.0 Features Data Retention Warning: The Data Retention Function allows users to permanently delete data from within the hosted environment. Resolver will not be able to recover any data that is deleted using t...
  2. Adding an Organization Logo

    Overview From the Branding screen, Administrators are able to add their organization’s logo to the header of their Resolver instance. For a logo image to be compatible, it must be approximately: 15:4 ratio 210 x 56px at 72 DPI A ma...
  3. Adding an Organization Name

    Overview From the Branding screen, Administrators are able to add their organization’s name to the header of their Resolver instance.  User Account Requirements The user must have Administrator permissions or Settings...
  4. Branding Overview

    Overview From the Branding screen, Administrators are able to add their organization’s name and logo to the header of their Resolver instance.  User Account Requirements The user must have Administrator permissions or Settings Management...
  5. Enabling the Auto-Delete Function Using a Scheduled Trigger

    Note: If you want to take advantage of the Data Retention feature, Administrators must first contact Support to enable the feature.  Overview Workflow Deletion allows users to automate the deletion of an object, comp...
  6. Accessing My Audits

    Overview Internal Audit Clients can see a list of audits they are assigned to by accessing the Portal. User Account Requirements The user account used to log into Resolver must be added to the Internal Audit Client user group. Navigation ...
  7. Portal URL Overview

    Overview The Portal Settings: Portal  URL  feature allows administrators to use a single account to grant multiple users limited access to Core. This is done by generating a URL that displays only the Confidential Submission form (e.g., an in...
  8. Generating a New Portal URL

    Overview External and occasional stakeholders can access the Confidential Portal using the Portal Login URL provided by their Resolver Administrator or organizational partner. User Account Requirements The user account you use to log into ...
  9. Edit or Delete a Portal URL

    Overview Users can edit or delete Portal URLs from their Orgs. User Requirements  The user account you use to log into Resolver must have Administrator permissions.  Required Information/Setup Please refer to...
  10. Creating a Portal URL

    Overview An Administrator must create a URL Portal before you can allow external and occasional stakeholders access to the Confidential Portal . An Administrator must create a non-administrative user account for the login, and assign it to a ...