New Articles

  1. Adding Formulas to the Dashboard Data Set

    Created On: 02/21/2023 in Resolver Administrator Guide Admin Overview Advanced Reporting Dashboard Data Sets
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview The user can select any formula to use in ...

  2. Adding Fields to the Dashboard Data Set

    Created On: 02/21/2023 in Resolver Administrator Guide Admin Overview Advanced Reporting Dashboard Data Sets
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Fields added to the Dashboard Data Set wil...

  3. Deleting a Dashboard Data Set

    Created On: 02/17/2023 in Resolver Administrator Guide Admin Overview Advanced Reporting Dashboard Data Sets
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Dashboard Data Sets can be deleted from th...

  4. Publishing/Unpublishing a Dashboard Data Set

    Created On: 02/17/2023 in Resolver Administrator Guide Admin Overview Advanced Reporting Dashboard Data Sets
    Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Before you can use the Dashboards feature,...

  5. Creating a New Dashboard Data Set

    Created On: 02/17/2023 in Resolver Administrator Guide Admin Overview Advanced Reporting Dashboard Data Sets
    Information Alert: Our new Dashboard feature is available upon request for the initial launch phase. Please contact your Customer Success Manager if you'd like to schedule implementation with our Services team. Overview Resolve...

  6. Configuring the Dynamic Two-way Email Pop-up

    Created On: 02/02/2023 in Resolver Administrator Guide Admin Overview Communications Email Settings
    Overview The Two-way Email pop-up appears when a Submitter submits an Incident Submission Form. A Submitter  can bypass the Two-way Email pop-up depending on your configuration settings. User Account Requirements The user account yo...

  7. Reply to an Email Object Submitter

    Created On: 02/01/2023 in Resolver Administrator Guide Admin Overview Communications Email Settings
    Overview The Two-way Email feature allows users in Resolver to reply to Object Submitters through email. Required Information/Setup Refer to the Enable Two-way Email article to the Set up Two-way Email. Enable Two-way Email You must set ...

  8. Release 23.1+

    Created On: 01/24/2023 in Support Releases & Updates Platform Release Notes/Maintenance Version 23.0+
    Release 23.1 Sorting Activity Views The Sorting Activity feature will sort an Activity View List by Unique ID, either in ascending or descending order. By default, the Sorting Activity feature sorts Activity View Lists by Unique ID in ascending or...

  9. Trends and Analysis Tab Overview

    Created On: 01/17/2023 in Resolver Administrator Guide Admin Overview Data Model Assessments Configure an Assessment
    Overview The Trending and Analysis tab can be enabled on standard form headers and appears at the top of the form. The Trending and Analysis tab allows you to: View Assessment results. See the Assessments that are connected to an Objec...

  10. Resolver's SaaS Solutions Shared Responsibility Model

    Created On: 11/28/2022 in Support Resolver Support Program Infrastructure & Reliability
    The SaaS (Software as a Service) Solutions Shared Responsibility Model below outlines the privacy and data security responsibilities for our Customers, Resolver ® , and Amazon Web Services (AWS) while using one of our SaaS solutions. SaaS Solut...
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