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Deleting a Dispatch Location Through Dispatch

Created On: 09/04/2024 in Command Center User Guides Dispatch User Guides Dispatch Administrator's Guide Locations

Overview To delete a location, a Command Center administrator must delete its associated library object in the app. If a location is currently being used with a scheduled or active dispatch, officer, or task, you cannot delete that location o...
Premium Support

Created On: 09/03/2024 in Support Resolver Support Program

Overview Resolver Premium Support is an offering that provides paying customers enhanced service levels and added value, above the Standard Support Program. Please refer to the Support Coverage and Service Level Targets articles for more informa...
Release 24.2.1

Created On: 08/28/2024 in Support Releases & Updates Platform Release Notes/Maintenance Version 24.0+

24.2.1 Features Updates to the Administrator Settings Menu Helpful icons have been added beside each of the screen names in the Administrator settings menu. In addition, the order of the Administrator settings have been rearranged in the menu to...
Managing Portal URL Membership

Created On: 08/28/2024 in Resolver Administrator Guide Administrator Settings User Management

Overview Administrators can select which Portal URL to grant a user access to in Resolver. User Account Requirements The user must have Administrator permissions to manage Portal URL Access users. Related Informa...
Dashboard Overview - Videos

Created On: 08/20/2024 in Resolver Administrator Guide Admin Overview Advanced Reporting

Overview The following overview videos were designed to briefly step users through a single Dashboard process. User Account Requirements The user account you use to log into Resolver must have Administrator permission to use the Dashboard ...
Deleting a User

Created On: 08/19/2024 in Resolver Administrator Guide Administrator Settings User Management

Overview Deleting a user account prevents the user from logging into your organization and accessing any data, but it also removes that user from any objects they were assigned to via a role, which may affect your reporting. Deleti...
Deactivating a User Account

Created On: 08/16/2024 in Resolver Administrator Guide Administrator Settings User Management

Overview Deactivating an account prevents the user from logging in and accessing data, but the user is not removed from any assigned objects, thus maintaining your records. Disabled users are not counted towards your Org's maxi...
Version 24.3 Release (Dispatch)

Created On: 08/14/2024 in Command Center User Guides Releases Dispatch Version 24.1+

Dispatch Feature Allow Locations to Sync with Dispatch if the Latitude/Longitude Field has an Invalid Value If a Location's latitude/longitude field values are invalid within Resolver Core, the system will automatically replace invalid v...
Exporting the User Audit Trail

Created On: 08/12/2024 in Resolver Administrator Guide Admin Overview Tools User Audit Trail

Overview You can export the User Audit Trail in Resolver. User Account Requirements The user account must have Administrator permission to access the User Audit Trail and Swagger™. Related Information/Setup ...
Viewing the User Audit Trail

Created On: 08/12/2024 in Resolver Administrator Guide Admin Overview Tools User Audit Trail

Overview From the User Audit Trail, an Administrator can view and track changes to users, user groups, roles, and Portal URL logins. User Account Requirements The user account must have Administrator permission to acces...