New Articles

  1. Version 24.1ab (Internal Controls)

    Improvements: The following forms were improved based on Product and Design team best practices, updating the header, and organizing tabs, cards, and sidebars, improving app consistency and the user experience. Process Sub Process Control Te...
  2. Version 24.1ab (Compliance Management)

    Improvements: A Custom option was added to the Content Source field, allowing customers to add custom frameworks with specific configuration set up.  ...
  3. Version 24.1ab (Risk Management)

    Improvements: RM Heatmaps were updated, including a more focused color palette, and switching X and Y-axis (X = Inherent Risk Score and Y = Control Effectiveness) improving the user experience. 
  4. Moving an Internal Audit Project to Planning

    Overview After the Internal Audit Project scope has been defined, the Internal Audit Project can be moved to the planning stage. User Account Requirements The user account used to log into Resolver must be added to the Internal Audit Team ...
  5. What is App Lockdown?

    App Lockdown App Lockdown is a change control process used to ensure production system integrity is maintained for the duration of your project. We create a copy of the existing Production environment and add it to a separate Sandbox e...
  6. Version 24.2 Release (Dispatch)

    New Features Dispatches can be created with Locations on the Fly or Using Global Address Search We have implemented a feature that enables dispatching to any point selected on a map or entered address. Dispatchers can utilize this functionalit...
  7. Release 24.1

    24.1.0 Features Merge Duplicate Objects The Merge Duplicate Object feature allows users to merge two objects (a Main object and a Duplicate object), updating the Main object (e.g., Merging duplicate user profiles to create one user profile). Whe...
  8. Duplicating an Existing Role

    Overview Administrators can create a copy of an existing role, including permissions, as either a global or an explicit role. The following configuration data is included when creating a copy of an existing role: Object typ...
  9. Premium Support Coverage

    Overview With a prepaid Premium Support subscription, customers will receive the following service enhancements, above our standard Support subscription: Enhanced Service Levels Our  Premium Support Service Levels  ens...
  10. Editing a Login Statement

    Overview Administrators can edit a custom statement instead of deleting it and starting again. Note: When a statement is deactivated and reactivated, users will have to acknowledge the statement again next time they log in. The Custom Lo...