New Articles

  1. Duplicating an Existing Role

    Overview Administrators can create a copy of an existing role, including permissions, as either a global or an explicit role. The following configuration data is included when creating a copy of an existing role: Object typ...
  2. Premium Support Coverage

    Overview With a prepaid Premium Support subscription, customers will receive the following service enhancements, above our standard Support subscription: Enhanced Service Levels Our  Premium Support Service Levels  ens...
  3. Editing a Login Statement

    Overview Administrators can edit a custom statement instead of deleting it and starting again. Note: When a statement is deactivated and reactivated, users will have to acknowledge the statement again next time they log in. The Custom Lo...
  4. Creating a Login Statement

    Overview Administrators can add a custom statement that appears when a user logs into the system. Custom statements can also have a frequency which controls when a statement will appear. The Custom Login Statement is organization specific. I...
  5. Creating a Duplicate Report

    Overview Administrators can create a copy of a report by clicking the Copy Report icon, added to the Admin: Edit Report screen. The Copy Report icon allows administrators to create a copy of a report without having to c...
  6. Disabling/Enabling the Report Export Feature

    Overview Administrators can disable the Exports feature for a report. Disabling this feature will remove the Word, Excel, PDF export icons within a report. By default, this feature is enabled, allowing users to export reports using th...
  7. Service Level Targets - Premium Support

    Overview Our service level targets are set to provide a framework for service expectations. Resolver's Premium Support targets are intended to deliver optimal responsiveness an effort, factoring in the severity of the issue.  The problem's sever...
  8. Version 24.1 Release (Dispatch)

    New Features Connect The connect service was further improved by developing vendor-certified (Softwarehouse ® ) C-CURE connectors compatible with versions 2.7 and 2.9. Following the 24.1 release, we will deploy the new connector versi...
  9. Locating an Org's ID

    Overview An Organization's ID is used to execute multiple Swagger endpoints. Navigation Navigate to a browser, either Chrome™ or Edge®. Log into the Resolver application. From the Home  screen, click the F12 key on the connected keyb...
  10. Version 24.1 + Internal Release Notes

    Warning: This article and its embedded links are for internal use only. External release notes are posted  here . 24.1.0 Features Merge Duplicate Objects The Merge Duplicate Object feature allows users to merge two objects (a Main obje...