New Articles

  1. Version 1.4 Release Notes

    Created On: 02/27/2020 in Support Releases & Updates Platform Release Notes/Maintenance Version 1.0+
    Release notes with an overview of new features and bug fixes in version 1.4 of Resolver Core.

  2. Version 3.0.2 (Hotfix) Release Notes

    Created On: 02/25/2020 in Support Releases & Updates Platform Release Notes/Maintenance Version 3.0+
    Release notes for the Resolver Core 3.0.2 hotfix release with a summary of improvements.

  3. Version 3.0.2 Internal Release Notes

    Created On: 02/25/2020 in Resolver Administrator Guide Internal Internal Release Information (Not for Customers)
    × This article is for internal use only. Improvements Deleting an object no longer recalculates inferred permissions when that object is not part of an inferred permission group. Improved calculations on formulas used to control sectio...

  4. Create an API Key

    Created On: 02/24/2020 in Resolver Administrator Guide Tools Swagger Docs API Keys
    To create an API key: Login as an admin and select the appropriate org, if required. Click the icon in the top bar > Users  in the People   section. Click Create User . Enter the user's name in the First Name  and La...

  5. Authorized Contacts

    Created On: 02/18/2020 in Support Resolver Support Program Customer Service
    An overview of authorized contacts, how they improve the customer service experience, and how many contacts each edition is entitled to.

  6. Contact Support

    Created On: 02/18/2020 in Support
    Resolver Support's contact information, including phone numbers, business hours, and email address.

  7. Service Level Targets

    Created On: 02/18/2020 in Support Resolver Support Program Customer Service
    An overview of severity level definitions and target response times.

  8. Infrastructure & Reliability Overview

    Created On: 02/05/2020 in Support Resolver Support Program Infrastructure & Reliability
    Information on Resolver Core's availability targets, maintenance schedule, service outages, data backup, and disaster recovery.

  9. Support Coverage

    Created On: 02/04/2020 in Support Resolver Support Program Customer Service
    An overview of the coverage offered by Resolver's support program.

  10. Import File Attachments

    Created On: 02/04/2020 in Resolver Administrator Guide Tools Data Import
    Instructions on importing files into Attachment fields via the Data Import tool in Core.
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