Overview

Deactivating an account prevents the user from logging in and accessing data, but the user is not removed from any assigned objects, thus maintaining your records.

Disabled users are not counted towards your org's maximum user count.

User Account Requirements

The user account you use to log into Resolver must have Administrator or advanced permissions to access the User Management screen. 

Navigation

1. From the Home screen, click the Administration icon.

Administration Icon

2. From the Administrator Settings menu, click User Management.

   

   Administrator Settings Menu

3. From the User Management screen, enter a username in the Search field to narrow the search results.

Search Field

4. Click on a User link.

User Link

Deactivating a User Account

1. From the User Management: Edit User screen, click the Enable User Access toggle switch to deactivate the user. The Enable User Access toggle switch will turn grey indicating the user profile is disabled.

Enable User Access Toggle Switch

2. Scroll to the bottom of the User Management: Edit User screen and click the Done button.

Done Button

1. From the User Management screen, the deactivated user will now be indicated as inactive within the system.

Inactive User